Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on April 24, 2024
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We have received 33 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from DMIchaud on 11 November 2022 about Mercari.
Prior to Oct 24, 2022, I sold a couple of items on the Mercari Marketplace website. I had an account balance of $58.08 in my account. On Oct 24, I processed a request to have the money transferred to... Read more
I was scammed by a buyer. I shipped my item in said condition, same day - within the same hour. A return request was submitted saying that I sent a different item. Which was untrue. Down to the fact they... Read more
Complaint from Trinkets on 26 October 2022 about Mercari.
I have been a customer and seller on Mercari for many years. Never any serious issues until I posted a branded Yoga Mat Towel bundle on their platform. Of course I received offer after offer at an insulting price... Read more
Complaint from CJ Barr on 14 October 2022 about Mercari.
I had noticed that people were posting airsoft guns which is a toy plastic bb gun which I thought was okay to sell I mean I sold a Co2 BBPellet gun the real ones with medal BBs on Mercari ... Read more
Complaint from agdhami on 22 September 2022 about Mercari.
Hi, I bought a Roomba cleaner from Mercari. The product description says it's a new product. but when I checked with the Seller, he mentioned that it's a used product. By that time, the transaction went through. I don't want to... Read more
Complaint from MegK on 19 September 2022 about Mercari.
I sold two pieces of jewelry , got five star reviews from buyers. Tried to sell a third piece, they asked for pictures authenticating brand. Sent pics twice. Got an insulting email telling me my account was closed, that they... Read more
Complaint from Extremely Upset Seller on 09 September 2022 about Mercari.
I sold a 10k Gold Rope Chain necklace - Hollow 3mm to a buyer. The buyer then wanted a refund claiming they were worried about the authenticity. They claimed to have taken it to a pawn shop to have it... Read more
Complaint from Rk huron on 08 September 2022 about Mercari.
Within the last month I sold 9 items on mecari all authentic I have receipts for everything, I accumulated $1003.31 for everything I sold , I tried depositing my earnings to my bank account 2 days later I get a... Read more
Complaint from Kennercollector on 05 September 2022 about Mercari.
This seller keeps reposting her lot of mga bratz accessories as vintage kenner to troll me. Every time I message her or report her, the listing gets briefly taken down then resisted again as Kenner. Kenner went under in 2000.... Read more
Complaint from Jayluv1988 on 04 September 2022 about Mercari.
So i went through the mercari app to sell a 850 dollar Christian dior rasta style purse and ups ended up losing my package so i had the buyer texting me everyday about where it is at and she was.confused... Read more
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