McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +8%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 19, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 287 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1772 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1772)

Authentic experiences shared by our community for your benefit.

Unsatisfactory

Complaint from Ralphstpeter on 05 October 2021 about McDonalds.

5 oct 2021. At approximately 10:30 am I visited the restaurant. The food was satisfactory,service a bit slow . I exited the restaurant and began eating my meal by the bicycle stall.I ride a 10,000 dollar road bicycle and like it in my... Read more

Comments: 0
Rating:

COMPLIANCE OF SAFETY STANDARDS

Complaint from KENSRAN on 04 October 2021 about McDonalds.

STAFF NOT WEARING FACE MASK. PREPARING MY ORDER WITHOUT GLOVES ON.. WOULD NOT ACCEPT ORDER. tOLD BY MANAGER THAT MCDONALDS DOES NOT HAVE TO WEAR GLOVES, WHAT ???? Read more

Comments: 0
Rating:

Bad service-unprofessional staff

Complaint from Naderitani on 04 October 2021 about McDonalds.

Hi. I'm writing this message as I'm a loyal customer and I really care about McDonald's as a brand and as an image. I just want someone to hear my complaints rather than giving me bad excuses. Last week I... Read more

Comments: 0
Rating:

HARRASEMENT

Complaint from D.C. on 04 October 2021 about McDonalds.

GOOD MORNING IT'S MONDAY MORNING, { OCT 4 2021 } , I ARRIVE AT McDonald's AT 4:09AM,- I'M THE ONLY PERSON IN THE DRIVE THRU WINDOW LINE { NO VEHICLES } THAT I HAD TO TAP ON THE WINDOW {... Read more

Comments: 0
Rating:

Unusual delay

Complaint from Zi on 03 October 2021 about McDonalds.

I ordered for an icecream...after i placed my order i was informed that it would take 20 minutes...The manager was rude and uncororperative Read more

Comments: 0
Rating:

Slow service drive thru

Complaint from Lynfra on 03 October 2021 about McDonalds.

I put in an online order today Sunday Oct 3rd I am in the drive up line and I have been waiting for over an hour and I am still 3 cars back from the pick up window. What is... Read more

Comments: 0
Rating:

Poor food and service.

Complaint from Phedlund on 03 October 2021 about McDonalds.

Store 16373 placed order for 2 diet cokes, qtr pounder and mcnuggets. Placed at 11:18 am 100221. Received 2 drinks and told to wait. While waiting I found out 2nd diet coke was in fact sweetened ice tea. At... Read more

Comments: 0
Rating:

30minute wait for a small order

Complaint from JMcguchan on 01 October 2021 about McDonalds.

I ordered a big mac and fries, large coke and a mcflurry at 18:56. Did not receive my order until 19:29. The fries were solid cold and the burger wasn't far off that I took one bite and was chucked... Read more

Comments: 0
Rating:

cheated me out of a promotional product

Complaint from Topgun61 on 01 October 2021 about McDonalds.

I went the restaurant to get the buy one double burger get one free from app. I had trouble with app, but managed to navigate what I thought was success at the register with clerk, my order came up without... Read more

Comments: 0
Rating:

Rudeness and Refused to take my order

Complaint from Julie Collao on 01 October 2021 about McDonalds.

I pulled up to the speaker to place my order when a female told me to pull up to the second window. I sat there and watched the car in front of me give her order and then get... Read more

Comments: 0
Rating:

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