McDonalds Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.

Sentiment data last updated on April 18, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 287 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1772 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1772)

Authentic experiences shared by our community for your benefit.

Lack of items

Complaint from WENS1960 on 29 December 2021 about McDonalds.

Hi my self and partner are regulars at Mc Donalds but have been disappointed yet again today no milkshakes and no mc flurrys this seems to be a regular thing at Mackworth site, any reason why we use Matlock too... Read more

Comments: 0
Rating:

Refused Use Of Restroom

Complaint from jamespseymouir on 29 December 2021 about McDonalds.

On Dec. 19, 2021, my family was on the way home to SC after visiting family in Miami, Florida. We stopped at the McDonald's in Fort Pierce to have lunch and use the restroom. Access to the restrooms... Read more

Comments: 0
Rating:

Discrimination and harrassment

Complaint from Erza on 28 December 2021 about McDonalds.

They discriminate against crew members. They constantly keep hiring more employees and cut off hours of the exisiting ones. They keep cancelling my shifts everyday. And also the managers seem to have a biasness towards people from their own... Read more

Comments: 0
Rating:

No service

Complaint from ocandy2 on 27 December 2021 about McDonalds.

I ordered online and sat in the outside drive thru for 30 minutes. They kept taking the inside drive thru orders. I finally went to the door, which was locked. Called the restaurant and they told me to come to... Read more

Comments: 0
Rating:

Bad employees

Complaint from Chriselda on 24 December 2021 about McDonalds.

Put on line order when I got there it was not working so told drive thru employee my problem she said I can’t help you wow they do not know how to treat regular guest train your employees curtesy Read more

Comments: 0
Rating:

Slow and rubbish

Complaint from unhapy on 23 December 2021 about McDonalds.

sadly i went to Colne McDonald and how shit it was unreal. I'm ashamed to called McDonald's fast food it was anything but fast it was sluggish sloth and so i would like to complain. you have about 30 fuckers... Read more

Comments: 0
Rating:

Discrimination? Or just incompetence?

Complaint from Debbi on 22 December 2021 about McDonalds.

My daughter has Celiac disease. The McDonalds just can´t get her order right. Today they didn´t put the gluten free bread in her to go bag. Having Celiac disease is hard enough. The Burger King here doesn´t... Read more

Comments: 0
Rating:

No Food Given

Complaint from SIX8D on 21 December 2021 about McDonalds.

I ordered on the online mobile app, my order contained 40 Nuggets, 2 Fries Large and Double Quarter Pound. I never received my food as they said they we're closed but there was no paper to say that and the... Read more

Comments: 0
Rating:

Refund for Hashbrowns and 2 Egg McMuffins

Complaint from Bdiaz0305 on 19 December 2021 about McDonalds.

Today, I decided to use curbside at this McDonald’s. I was handed the bag and it was closed. The receipt taped to the bag had my order correctly. When I got home, they added bacon to the egg McMuffins when... Read more

Comments: 0
Rating:

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