McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +8%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 20, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 287 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

50
45
40
35
30
25
20
15
10
5
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1772 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1772)

Authentic experiences shared by our community for your benefit.

Drive-up Service

Complaint from kathywilliams on 03 January 2022 about McDonalds.

The women at drive-up window was rude to every one while taking orders. She told one customer do you have an app code or not. Another customer wanted an egg, you have to tell me a sandwich. Then the... Read more

Comments: 0
Rating:

Delivery drivers

Complaint from Gale on 02 January 2022 about McDonalds.

I have visited Barnsley McDonald’s, I felt very uncomfortable, especially with all your delivery drivers sat all over, looking people up and down, especially women, two young teenagers walked in they looked them up and down, it’s intimidating, for... Read more

Comments: 0
Rating:

Incorrect glass size

Complaint from Akku on 02 January 2022 about McDonalds.

I had a take away order for brownie fudge medium and when i reached home found out there was two Glasses the one i was holding was medium and other one was inside it the small one which was filled... Read more

Comments: 0
Rating:

Customer service. Food

Complaint from KattyB7 on 02 January 2022 about McDonalds.

Customer service was very Disappointing, no hello and the Body language did not come across as friendly. I got my food practically thrown at me, noticing young girl did!! Get a strew push along the counter to her.... Read more

Comments: 0
Rating:

wrong sandwich

Complaint from wavstev on 01 January 2022 about McDonalds.

Ordered a DOUBLE quarter pounder WITHOUT cheese. Got a REGULAR quarter pounder WITH cheese! This has happened more than once. Very disappointed when I get it home and it isn't what I ordered! Read more

Comments: 0
Rating:

Withholding change due

Complaint from sacgrl72 on 31 December 2021 about McDonalds.

My order totaled 11.84 and I gave cashier 12.00. She gave me the receipt where it shows I received .16 back but she stated she did not have the change to give me. I then offered the .84 in change... Read more

Comments: 0
Rating:

Bad food

Complaint from robbie63 on 31 December 2021 about McDonalds.

1228 we went and got take out.2 Mc doubles, 2 triple cheese, 2 big macs. Two hours after we ate we both got very sick for a day and a half, diarrhea.All the food was squashed flat[not the big mac].... Read more

Comments: 0
Rating:

store 35420

Complaint from treatedlikecrap123 on 30 December 2021 about McDonalds.

I went to this site on west wabash ave about 730 pm. I live 2 blocks away. I had a coupon from your ap. After I left and went home, I realized that I had only received one order of... Read more

Comments: 0
Rating:

workers don't care

Complaint from kathi_wilson_55@msn.com on 29 December 2021 about McDonalds.

i ordered 3 regular ice coffee plain with extra cream and regular sugar not liquid when i got them they were not stirred up and were dark mention it to a clerk and was told that they were too busy... Read more

Comments: 0
Rating:

Staff retraining needed

Complaint from Smurf on 29 December 2021 about McDonalds.

I visited the Bath Southgate branch last night 28th Dec, at around 8.30pm. I often use this outlet and am normally satisfied but last night was a travesty. I ordered using the screens; large Big Mac meal, customising he burger... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?