McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 23, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 287 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1773
Total complaints
1768
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1773 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1773)

Authentic experiences shared by our community for your benefit.

Delay with food

Complaint from Hallett on 11 April 2022 about McDonalds.

On the 10th April I was on a return flight from Barcelona to Bristol, I ordered my food waited waited 12 an hour later still no food. Did notice a lack of staff preparing serving food,... Read more

Comments: 0
Rating:

Disgusting

Complaint from Georgiana121 on 09 April 2022 about McDonalds.

Today I ordered a cheeseburger happy meal for my son and a rap for myself. In the past they forgot to give me the chips So I just check if the chips are in the bag. When I reach home... Read more

Comments: 0
Rating:

Terrible burger

Complaint from Badger on 09 April 2022 about McDonalds.

I ordered a big tasty with bacon from the drive through at about 14.30 as i was driving home to Norfolk from work. I drove off started eating the chips when i opened the burger the first thing I... Read more

Comments: 0
Rating:

Raw meat

Complaint from Graciela1436 on 09 April 2022 about McDonalds.

I ordered a quarter pounder and it came berry uncooked I’m 7 months pregnant and I could of gotten very sick Read more

Comments: 0
Rating:

Former employee

Complaint from Carillo on 09 April 2022 about McDonalds.

Was an employee back in March never got paid was supposed to get paid March 22 and April 5th never got paid Read more

Comments: 0
Rating:

Store manager raciest

Complaint from Shytown on 06 April 2022 about McDonalds.

I had went to pick up food for my door dash order and the lady on the speaker wasn't loud enough so I pulled up to the first window and the lady that first helped me opened up the door... Read more

Comments: 0
Rating:

Missing points

Complaint from dsebw on 05 April 2022 about McDonalds.

You took 2700 in points and are taking another3001. Every time I try to redeem at the Lonoke McDonalds, the app doesn't work. Read more

Comments: 0
Rating:

Food Contamination

Complaint from jarmaine on 05 April 2022 about McDonalds.

i purchased an ice cream on Saturday April 2, 2022 from your restaurant. While eating the ice cream I bit into it and i did no notice that paper was inside of the cone until after i had eaten some... Read more

Comments: 0
Rating:

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