McDonalds Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.

Sentiment data last updated on April 16, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 288 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

50
45
40
35
30
25
20
15
10
5
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1772 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1772)

Authentic experiences shared by our community for your benefit.

Customer service

Complaint from gfngrb on 21 April 2022 about McDonalds.

I ordered an icecream cone. I gave the girl a $20 bill. When she returned my change she didn't count it out...I had to as she stared at me. Then I waited while the manager discussed a housing... Read more

Comments: 0
Rating:

Unprofesssional

Complaint from Debviesmith125 on 21 April 2022 about McDonalds.

I worked there till 2 days ago store manager nephew is on drugs threw tray of sausage at me managers said nothing but took me off schedule why is this tolerated Read more

Comments: 0
Rating:

Lack of food

Complaint from timfog1 on 21 April 2022 about McDonalds.

I have gone to the McDonalds in Crestwood, Illinois 2 separate times in one week. Each time I went there, they had no Sweet Tea and Ice Cream. I find this frustrating as my wife is disabled and I end up... Read more

Comments: 0
Rating:

Bad behavior

Complaint from Thelor on 19 April 2022 about McDonalds.

I was treated like an animal and it was all on video and I want something done about it or I'm going to contact the local news station. Please email me back at Justsodone22@gmail.com thanks my name is... Read more

Comments: 0
Rating:

bad service

Complaint from williamcole363@gmail.com on 17 April 2022 about McDonalds.

i placed order and forgot everything i wanted so tried place another order and i was told they were to busy to take another from me Read more

Comments: 0
Rating:

EMPLOYEE

Complaint from Ke Ke on 14 April 2022 about McDonalds.

My daughter Keaisha Worsham is an employee at 2700 West Broad street McDonald's in Richmond Virginia. She has worked there for five weeks now and still wasn't paid all of her money for her first pay period(She worked 3 weeks... Read more

Comments: 0
Rating:

COLD DECAF COFFEE MANY TIMES

Complaint from pigfarmer1 on 12 April 2022 about McDonalds.

IN THE PAST TWO YEARS MY WIFE AND I HAVE RECEIVED COOL AND COLD DECAF COFFEES MANY TIMES. WE HAVE WENT IN STORE AND COMPLAINED SEVERALL TIMES TO A SO CALLED MANAGER. NO CHANGES. THEY WILL USUALLY MAKE A NEW... Read more

Comments: 0
Rating:

Service

Complaint from Fustrated on 11 April 2022 about McDonalds.

On Friday evening 4822 I placed an order using the drive through, upon completion of the window server literally through the bag into my car. Once i gathered my thoughts i knocked on the window and suggested that if you don't... Read more

Comments: 0
Rating:

Delay with food

Complaint from Hallett on 11 April 2022 about McDonalds.

On the 10th April I was on a return flight from Barcelona to Bristol, I ordered my food waited waited 12 an hour later still no food. Did notice a lack of staff preparing serving food,... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?