Quite disappointed
Complaint from Mark Moss-Mason on 16 April 2023 about McDonalds.
Our fries were cold and stale, burgers were stone cold and one of the burgers had mold on its bun. Read more
McDonalds complaints
McDonalds Complaint Sentiment: Negative
Our sentiment meter has identified a 29% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.
Sentiment data last updated on April 24, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 288 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1775
Total complaints
1770
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1775 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1775)
Authentic experiences shared by our community for your benefit.
McDonalds rude employees
Complaint from Tinneyy on 14 April 2023 about McDonalds.
I was waiting for my app to connect to process the order fully once I got up to the speaker they shut all their lights off and refused to answer the window or phone then the manager argue yelling my... Read more
AN employee made me move to a different table for no reason
Complaint from ray8383 on 08 April 2023 about McDonalds.
an employee told me to move to a different table because someone needed to use the table in 30 seconds that was a lie no one needed to use the table. Read more
I got a meal which it was all cold took back the restaurant serves was terrible was so bizzy ended up walking out leaving my cold food not happy with the service at the restaurant Read more
Raw burger
Complaint from Ashlyn Forsberg on 03 April 2023 about McDonalds.
I got a bacon quarter pounder and the burger was still raw and pink in side Read more
Drive Thursday boy gave me the middle finger and was very rude
Complaint from dougpaul10 on 02 April 2023 about McDonalds.
Drive Thursday money taker boy was very rude and gave me the middle finger Read more
A complaint on three fronts
Complaint from mark rush on 01 April 2023 about McDonalds.
Terrible dirty poor management will never go in again ,we have using MacDonald for many years even had siblings working ,but never seen any thing as dirty and poor control at counter with ordering and supply of incorrect order time... Read more
the material of burger
Complaint from Lovepreet tiwana on 31 March 2023 about McDonalds.
i ordered two habanero chicken meals i usually order same meals everyday but today when i received my burger the whole burger was filled with sauce and also the cup of coke filled with ice till... Read more
My fillet o fish was stone cold like ice so was the bun
Complaint from Darr on 29 March 2023 about McDonalds.
My fillet o fish was stone cold like ice so was the bun I got to work and opened the the fries the burger was like a rock and ended up bining it went after work to tell them they... Read more
Object in my caramel sundae
Complaint from Mrs Carter on 27 March 2023 about McDonalds.
I found a piece of metal,about the size of a AAA Battery in the bottom of my cup;thankfully it fell off the spoon back in the cup before I could swallow it.I took ot back to the... Read more
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