Rude girl at speaker . Told us to place 2 orders or drive back though. I asked for Mac sauce she said we have always had it. We had a paper coupon and app. Confused at checkout Read more
McDonalds complaints
McDonalds Complaint Sentiment: Neutral
Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +8%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 20, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 287 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1772 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1772)
Authentic experiences shared by our community for your benefit.
Unsanitary
Complaint from Use to be customer on 29 April 2023 about McDonalds.
Standing inside store waiting for my order. I watched the manager pull a cup out of dispenser slot, extra cup came out with it and fell on floor. This MANAGER literally picked the cup up off the floor and put... Read more
Poor service quality
Complaint from Suck mini0ck on 26 April 2023 about McDonalds.
The staff looks like they don’t know what they’re doing. Everyone’s been waiting for at least half an hour if not more for their orders. The delivery people have also been waiting for hours now. The ice cream machine... Read more
Terrible service!
Complaint from Amanda Bailey on 24 April 2023 about McDonalds.
I ordered our food at 5:19pm. The cashier asked me for here or to go. I told her for here. She gave me a plastic number to place on our table. I waited until 5:34 and went to ask about... Read more
DISCRIMINATION TOWARDS THE HOMELESS
Complaint from KIMBERLY AND LAWRENCE BURGESS on 24 April 2023 about McDonalds.
Both me and my husband went to go charge our phones today and the people that work at this location was very rude and disrespectful..... Telling both me and my partner we're no longer welcome and that if we wanna charge... Read more
Menu items frequently unavailable
Complaint from diamondgza3 on 23 April 2023 about McDonalds.
Place never has the drinks I want. This time no hot chocolate, then asked for chocolate milkshake. Then asked for an alternative to which they said no and gave me bad attitude. All because they don't maintain equipment properly or... Read more
Lack of interest on front counter, arms crossed as pauses were made while ordering. as end of order was near was ask ARE WE DONE Read more
Quite disappointed
Complaint from Mark Moss-Mason on 16 April 2023 about McDonalds.
Our fries were cold and stale, burgers were stone cold and one of the burgers had mold on its bun. Read more
McDonalds rude employees
Complaint from Tinneyy on 14 April 2023 about McDonalds.
I was waiting for my app to connect to process the order fully once I got up to the speaker they shut all their lights off and refused to answer the window or phone then the manager argue yelling my... Read more
AN employee made me move to a different table for no reason
Complaint from ray8383 on 08 April 2023 about McDonalds.
an employee told me to move to a different table because someone needed to use the table in 30 seconds that was a lie no one needed to use the table. Read more
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