McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +8%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 20, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 287 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1772 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1772)

Authentic experiences shared by our community for your benefit.

Wrong order AGAIN!!!

Complaint from NOpicklesNOonions91 on 13 May 2023 about McDonalds.

Got my order wrong again. Asked for no onions or pickles on my burgers and I end up with onions and pickles on my burgers. I'm not saying it happens every single time but my orders are wrong more than... Read more

Comments: 0
Rating:

Won't correct my wrong order

Complaint from Christineudusuw on 08 May 2023 about McDonalds.

I went to McDonald's today and ordered a sausage and cheese bagel and they gave me a steak bagel instead with onions. I am also highly allergic to onions. I called them to get my food core3xred and stated I... Read more

Comments: 0
Rating:

Wrong order

Complaint from 1369007 on 07 May 2023 about McDonalds.

Wrong order. Would not make it right. Manager was rude and uncaring. Was told that I accepted the drive thru order. When I got home order totally wrong. Told it was on me accepting the food. Read more

Comments: 0
Rating:

Black coffee

Complaint from foxyroush on 03 May 2023 about McDonalds.

Every week, I order 10 medium coffees with 8 creams and 8 Equals. This time, all 10 coffees were completely BLACK, and a whole inch from the mark to fill the cup. So I paid $12.55 for 2/3s full cups... Read more

Comments: 0
Rating:

Burger with no meat

Complaint from Chikmunk23 on 01 May 2023 about McDonalds.

I ordered 2 cheeseburgers and when I opened the wrapping to eat the burgers none of them had meat in it and it was also flatten like a pancake Read more

Comments: 0
Rating:

??

Complaint from 4321 on 01 May 2023 about McDonalds.

I ordered a juice Box for a kid and got two orange juices. When I got them I told them I did not want them I ordered a juice box they took back the orange juice kept the money and... Read more

Comments: 0
Rating:

Extremely bad service

Complaint from ShRone on 01 May 2023 about McDonalds.

Had to wait a long time. Got order and left. Had to come back because our basket of fries were very cold. Came back the person in the drive thru was nice. Waited in one car for over 10 to... Read more

Comments: 0
Rating:

Spoiled Food

Complaint from noco on 01 May 2023 about McDonalds.

The food i ordered smells and tastes like dead rotten rat. I vomited and nauseous. Read more

Comments: 0
Rating:

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