McDonalds Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about McDonalds over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 290 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1766
Total complaints
1761
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1766 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1766)

Authentic experiences shared by our community for your benefit.

Hair in burger

Complaint from ksrdxb on 27 November 2020 about McDonalds.

While eating a take away burger from drive through my wife found hair possible a human in burger. She chewed it pulled it from her mouth Read more

Comments: 0
Rating:

Rude employee

Complaint from Trinafrench on 27 November 2020 about McDonalds.

Me and my husband went to the McDonald's on the corner of Charleston blvd and eastern in Las Vegas. And we were asked to pull up to wait for our food the lady handed us our drinks and no straws. We... Read more

Comments: 0
Rating:

No gloves

Complaint from Foxstar on 26 November 2020 about McDonalds.

We all got to wear mask cos off covid so can u please tell me y u workers r not wearing gloves and they touching every1 food its pointless them wearing mask if no gloves Read more

Comments: 1
Rating:

Cappuccino

Complaint from Zowie on 25 November 2020 about McDonalds.

We were at the DriveThru buying cappuccino and when we Drove away it was only milk. We couldn't return it because we already drove away, I'm so disappointed. Read more

Comments: 0
Rating:

burned fries

Complaint from Ldavids on 24 November 2020 about McDonalds.

Good day I am typing this complaint due to recieving a order that didnt satisfy my needs I bought 2 mc feast with large chips only to find that the fries were burnt and my wife couldnt eat. I have never... Read more

Comments: 0
Rating:

No ketchup

Complaint from Harv on 23 November 2020 about McDonalds.

It is very common that there is no ketchup in mc donalds in Mauritius. Today itself there is no ketchup. The services is really bad for a franchise like mc donald. The rating here would be below zero, shame !!! Read more

Comments: 0
Rating:

No cheese on McMuffin

Complaint from Ross on 23 November 2020 about McDonalds.

This store has screwed my order up often for years. I ordered four sausage McMuffin's , but they all came with no cheese. To make the dam thing you have to know you need sausage and a muffin. So the only real... Read more

Comments: 0
Rating:

french fries were brown, cold, greasy

Complaint from robinaumend1@gmail.com on 23 November 2020 about McDonalds.

We got the indians box (big Mac) when we got it home, (not even 5 minutes away) the french fries were brown cold and very greasy I called and i could tell by the voice it was a black... Read more

Comments: 0
Rating:

Order wrong

Complaint from Nanas7 on 22 November 2020 about McDonalds.

I ordered the buy one get one for $1 and when I got to pick up window I only received one 10 pc McNuggets. I told the person I ordered the buy one get one for $1 and she said... Read more

Comments: 0
Rating:

Bad manager

Complaint from nv65james@aol.com on 22 November 2020 about McDonalds.

This is for the manager at the Medford store on Crater Lake Highway 11 21 20 7:03 a.m. your manager is absolutely rude when you come up to the drive-thru and she says what do you want abruptly rude talk... Read more

Comments: 0
Rating:

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