I ordered a 2 for 3 from this mcdonalds a mcdouble and spicy mcchicken this was the result Read more
McDonalds complaints
McDonalds Complaint Sentiment: Negative
Our sentiment meter has identified a 33% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.
Sentiment data last updated on April 18, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 287 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1772 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1772)
Authentic experiences shared by our community for your benefit.
Complaint with manager, she would not give me her name.
Complaint from 12devron on 18 June 2021 about McDonalds.
I went to this McDonald's that is only 5 miles from my home on Friday 05-25-2021 because my grandchildren loves McDonald's and that is the only place they ever wants to eat. The drive through is the only thing... Read more
food and the attitude of staff
Complaint from ken56 on 17 June 2021 about McDonalds.
As its stated customers are always right. There has been three times that me and one family member has went down to the McDonalds In Arbroath as its my local . I ordered 6 ice creams two Big Mac Meals... Read more
Half empty ice cream cones
Complaint from Sophie bakr on 17 June 2021 about McDonalds.
Ive been buying ice cream cones from maccas since they opened in lebanon just over 20 years ago And the best thing about their ice cream is how its generally full from top to bottom. Now prices have gone sky high... Read more
Yesterday I visited the above store, usually I use the older store in Lowestoft to which I would fully recommend, but I ordered a Happy Meal as they were not doing 'Wrap of theDay' - and as there was a... Read more
drive thru
Complaint from steve landheer on 15 June 2021 about McDonalds.
my sister and i tried going thru the drive thru june 12 2021 at about 5;30 pm we got up to order he said they were closed. we drove up to the first window to ask a question but no... Read more
Meat was raw
Complaint from G Joughalian on 14 June 2021 about McDonalds.
On Sunday 13 June 2021 my wife and I entered West Ryde McDonalds about 1.45pm for a meal. We placed our order which was 2x medium Quarter pounder meals, we paid $23.70 by EFTPOS and the station printed a... Read more
overcharged and missing product
Complaint from davico9 on 14 June 2021 about McDonalds.
we went to McDonald this morning my husband ordered small coffee and sausage biscuit and i ordered the chicken biscuit combo with orange juice was charged $450 for combo and 2.59 for orange juice but the coffee was put with... Read more
Poor service and order not right
Complaint from Cooper1234 on 13 June 2021 about McDonalds.
This is on going now it’s been three times I have been through drive through an the first time fries we’re half full an my cheeseburger was not mad right no pickles and ketchup on outside of bun. Second time... Read more
Threatening Staff
Complaint from JLR148 on 13 June 2021 about McDonalds.
Visited the drive thru on 13621 at 1515. I ordered a chicken legend with bbq sauce 6 nuggets and a vanilla shake. I asked to double check the order as laminated sign was obscuring the order screen. The... Read more
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