Most Common McAlisters Deli Complaints and Tips

While McAlister's Deli offers a popular menu, our community has highlighted several recurring issues that undermine the dining experience. Common complaints include frequent order inaccuracies, excessively long wait times, and unprofessional customer service marked by rudeness and lack of helpfulness. There are also incidents of poor food quality such as burnt or improperly prepared items, and concerns about cleanliness and food safety.

To avoid these issues, we recommend double-checking your order when picking up or receiving food, addressing any concerns immediately with management, and keeping a record of your receipts and interactions for reference in case issues remain unresolved. It's also beneficial to provide detailed instructions when ordering online to help minimize errors.

How and why file a complaint about McAlisters Deli?

Do you have a dispute or had a bad customer experience with McAlisters Deli? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to McAlisters Deli.

McAlisters Deli Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about McAlisters Deli over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on June 21, 2024

McAlisters Deli complaints chart

We have received 24 complaints about McAlisters Deli over the last 12 months. The graph below shows a monthly breakdown.

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Media uploaded by our community

McAlisters Deli complaint: Order size / quality
McAlisters Deli complaint: Never received my refund after cancelling the order
McAlisters Deli complaint: Discrimination
McAlisters Deli complaint: Burnt sandwich
McAlisters Deli complaint: Had a big bug in my sandwich
McAlisters Deli complaint: 25% off
McAlisters Deli complaint: Rude
McAlisters Deli complaint: Didn't get what I asked for
McAlisters Deli complaint: Food all wrong
McAlisters Deli complaint: McAlister's uses Uber delivery, they hand it off or wait for them to pick up and then no customer service.
McAlisters Deli complaint: Disrespected / belittled/Embarrassed
McAlisters Deli complaint: Horrible Service/Slow/Sandwich not right
McAlisters Deli complaint: Was a manager
McAlisters Deli complaint: Burnt food
McAlisters Deli complaint: Salad with NO chicken
McAlisters Deli complaint: Hour and a half wait still never received my food requested refund
McAlisters Deli complaint: missing order, no contact when calling
McAlisters Deli complaint: Club sandwich, broccoli and cheese soup and tip
McAlisters Deli complaint: Unjust firing
McAlisters Deli complaint: Unacceptable Customer Service
McAlisters Deli complaint: No pickle and croutons
McAlisters Deli complaint: Good was awful
McAlisters Deli complaint: Spilled food after delivery
McAlisters Deli complaint: Being Senor Citizens and faithful patrons we used to get free drinks with our orders
McAlisters Deli complaint: Bad food
McAlisters Deli complaint: Rude Cashier named Deserei
McAlisters Deli complaint: burnt sandwich
McAlisters Deli complaint: Horrible Service with night Manager
McAlisters Deli complaint: Poor food

McAlisters Deli complaint statistics

Curious about McAlisters Deli's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

144
Total complaints
144
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 144 ratings

How to contact the customer service of McAlisters Deli?

Below, you will find the contact information for the complaint department of McAlisters Deli. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-330-4313
Contact form:

You can contact the customer service of McAlisters Deli by calling 1-888-330-4313. If you want to reach out to McAlisters Deli through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about McAlisters Deli: (144)

Helpful experiences shared by verified McAlisters Deli customers. Search, discuss and connect with other people in our community.

INCORRECT ORDER

Complaint from JENISE PRESS on 24 February 2023 about McAlisters Deli.

PLACED ORDER WITH DOOR DASH TODAY. DOOR DASHER BRINGS ORDER AND SALADS AND ALL SANDWICHES ARE MISSING. I CALLED DOOR DASH AND FILED COMPLAINT. I PHYSICALLY WENT TO THE STORE OFF BROADWAY TO PICK UP MISSING ITEMS. WE HAVE STAFF... Read more

Comments: 0
Rating:

Lack of management

Complaint from Yea on 23 February 2023 about McAlisters Deli.

Been waiting over 30 minutes for our food. Out of several menu items. Employees including manager moves like turtles. Worst experience I’ve had at a McAlisters Read more

Comments: 0
Rating:

Unresponsive Store

Complaint from lizamaniien on 10 February 2023 about McAlisters Deli.

To Whom It May Concern; On Thursday, February 9, 2023, I called this location three times between 5 PM and 5:15 PM. No one picked up even after I followed the s from the automated machine. I was... Read more

Comments: 0
Rating:

Help that can't read

Complaint from Herb on 29 January 2023 about McAlisters Deli.

Got home n started to eat n my food was wrong had to go all way back to get what I ordered and was not happy they didn't even offer me a drink for my inconvenience if the help can't... Read more

Comments: 0
Rating:

Don’t attempt to eat here

Complaint from Maryland on 22 January 2023 about McAlisters Deli.

Really wanted a baked potato been at the hospital all morning visiting. I asked if the potatoes were fresh if not I will go somewhere else . He checked and said yes . I ordered with cheese and extra sour... Read more

Comments: 0
Rating:

Bad attitude

Complaint from Ritapac on 20 January 2023 about McAlisters Deli.

I ordered two sandwiches to go gave specific instructions for bread , etc . When we got them home , the order was reversed, the bread and condiments were wrong . Called the store (14 minutes from me ) ,... Read more

Comments: 0
Rating:

Poor customer service

Complaint from MaryMartha on 19 January 2023 about McAlisters Deli.

I had contacted the McAllister store location about my order that I had picked up. I had called back and asked did the store have any bacon and jalapeño pepper because I understand that they do run out of products... Read more

Comments: 0
Rating:

All Black Staff bad attitude

Complaint from Shadow L on 03 January 2023 about McAlisters Deli.

An all black staff that were giving us the stink-eye from the moment we walked in, especially a heavy-set woman who looked dwarfed, did not serve us. We waited and nothing happened. We asked for a refund, This was... Read more

Comments: 0
Rating:

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