Mastercard Complaint Sentiment: Neutral

Our sentiment meter has detected that Mastercard complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mastercard, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Mastercard complaint process

Do you have a dispute or had a bad customer experience with Mastercard? Submit your Mastercard complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Mastercard.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Mastercard complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Mastercard?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Mastercard complaints chart

We have received 1 complaints about Mastercard over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Mastercard complaint statistics

Curious about Mastercard's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

128
Total complaints
128
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 128 ratings

How to contact the customer service of Mastercard?

Below, you will find the contact information for the complaint department of Mastercard. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-627-8372
Contact form:

You can contact the customer service of Mastercard by calling 1-800-627-8372. If you want to reach out to Mastercard through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Mastercard reviews: (128)

Authentic experiences shared by our community for your benefit.

Dear Mastercard. Untangle that knot!

Complaint from Aroldo on 23 August 2021 about Mastercard.

I have been trying to use my Mastercard and I haven't been able to, even though I have credit! The online store declares: WRONG SECURITY CODE. I contacted the bank, they claimed it was a systemic error and they sent... Read more

Comments: 0
Rating:

Cannot resolve bad charges on card

Complaint from Christystrang@aol.com on 18 August 2021 about Mastercard.

Card number 55448 3601 1451 8661 the name on the card is William Strang Strang complaint was put in on July 24 I've called this guy Lucas he does not answer his phone his number is 800 228 2771 extension... Read more

Comments: 1
Rating:

Dispute (Reference Number: CIS0695458)

Complaint from Former Jetblue Mastercard user on 18 August 2021 about Mastercard.

My flight was cancelled due to COVID-19 and Mastercard declined to continue a dispute even when the airline said they had received a charge back (i.e., they never got paid). Because the airline received a charge back, I was not... Read more

Comments: 0
Rating:

Fake DHL website

Complaint from y.alattas on 16 August 2021 about Mastercard.

A hacker tracked my digital information and knew that I was expecting shipments from China. The minute I received the first one and at the same time of the delivery call. The hacker sent me a link informing me that... Read more

Comments: 0
Rating:

spam attack - buying gift cards

Complaint from Leo33 on 28 June 2021 about Mastercard.

Hi, On Thursday, 24 June, 2021 I got under a spam attack for girl cards. I was thinking I was buying gift cards (apple and google £2500) for my boss for an important reason for the company. He was... Read more

Comments: 0
Rating:

Terrible commercial with a terrible function

Complaint from SlaveCard on 25 June 2021 about Mastercard.

Saw a commercial for Mastercard....the idea of allowing folks to choose their name printed on their card based on gender orientation or otherwise is a terrible idea that will be a headache for Mastercard from the fraud aspect. People will... Read more

Comments: 0
Rating:

LGBT community

Complaint from Whogicesadamn on 25 June 2021 about Mastercard.

I am deeply offended by the commercial I recently saw describing how you support transgender people. Persons who are born with penises are men. Those with vaginas are women. No matter what a person “wishes” to be they are still... Read more

Comments: 0
Rating:

Payment block

Complaint from Kevindunphy55@gmail.com on 21 June 2021 about Mastercard.

My card was blocked I was trying to pay for a private covid test at faro airport, security would not allow me to fly, had to spend 4 more nights in Portugal. Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?