Lexus complaint: mark levinson car system sounds bad

Complaint from papason1 reported on 19 August 2019 about Lexus

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My complaint:

The mark levinson car system I have in my car is mostly 1 speaker, the front speaker. even though the other speakers work, they are not being amplified, only the front speaker. i took it to the Lexus dealer in town, but they said that’s how it suppose to sound(they compared it to another car similar to mine, but I don’t know if they actually checked the amplifier or system to see if it was working properly). At this point, I feel like ripping out and installing a new amp or system and I am very disappointing in Lexus. I really thought they were better

Suggested solution:

Check the amp and see why only 1 speaker is being amplified and the other ones are not. Check the wiring, maybe it's the wires. It would be nice to have surround sound

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