Yesterday I waited in the queue to be served, when it was my turn to be served, a friend of the cashier came up to speak to her as they chatted. My goods were put through the till blip without... Read more
Lidl complaints
Lidl Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lidl over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Lidl complaint process
Do you have a dispute or had a bad customer experience with Lidl? Submit your Lidl complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lidl.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Lidl complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Lidl?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Lidl complaints chart
We have received 19 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.
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Lidl complaint statistics
Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
229
Total complaints
228
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
229 ratings
How to contact the customer service of Lidl?
Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to Lidl through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Lidl reviews: (229)
Authentic experiences shared by our community for your benefit.
Shopping yesterday 19052022 spent £160.14 The person at the full pointed out that a pack of ham was burst so I went and got a new one by the time I came back he had rang off my purchase and was... Read more
Rude manager
Complaint from Ahmad.taghipor on 17 May 2022 about Lidl.
Today May 17 around 1 pm I have bought some item from lidl branch in 47100 Community Plaza 20164 sterling, one of my item was mini Bike kit that I take it from Clearance area and it has a label... Read more
Very rude staff member
Complaint from sue yai on 12 May 2022 about Lidl.
Yesterday was shopping in the Hounslow branch around mid-day and approached by a lady who insisted i pay for an item in my basket which i never placed in there or even wanted, I'm not sure if it was in... Read more
Deception from staff on product
Complaint from Scott 53 on 08 May 2022 about Lidl.
I like to buy the Italian mineral water which they used to stock lots of when the store 1st opened then they started not getting any so I asked about it saying I would buy more if you would put... Read more
POSITIONING OF TROLLEYS AT CHECKOUTS
Complaint from David Robert Anderson on 04 May 2022 about Lidl.
One checkout person always asks me to put my Lidl trolley at left side of the checkout station. I see no reason for this. On the phone Head Office did not really know either, saying that it must be... Read more
sale items never available
Complaint from rp2 on 02 May 2022 about Lidl.
Very, very disappointed again. No chicken at .49pound, not even a spot where it was empty. No syrup - why do I have to buy 10??? Ice cream trickery, states starting at 1.99 and shows a list... Read more
Unfairly targeted over theft
Complaint from Mmelh365 on 25 April 2022 about Lidl.
I was in the que in lidls and one of the staff comes up and goes Melissa you card never went through the last time you were here. It was for nearly 25. I goes that can't be right I... Read more
bad piece of meat
Complaint from J Clarke. on 03 April 2022 about Lidl.
i bought a deluxe joint of beef in heacham norfolk for a family celebration when cooked and tried to carve it it was full of gristle. In the packaging it looked fine untill half way through cooking it started to... Read more
Moldy fruit product
Complaint from Keithlb on 01 April 2022 about Lidl.
I purchased 400g or Sable Black Grapes (barcode 2070 2922 yesterday 31st march 2022 for my grandchildren today and put them in the fridge on return to house. When I checked them this morning, half the bottom layer is... Read more
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