While Lidl provides budget-friendly groceries, complaint data from our community has highlighted several significant issues customers face. The most common complaints include rude and unhelpful staff, incorrect pricing, overcharging, poor product quality such as mouldy produce and food contamination, and accusations of theft coupled with aggressive security personnel. Customers have also reported frequent instances of sale items being out of stock and misleading product advertising.
To avoid these issues, we advise customers to carefully check pricing at checkout and keep receipts. Address any product quality concerns immediately with store management and document interactions. Additionally, ensure you clearly understand the store's return policies, and don't hesitate to contact customer service for unresolved matters.
Do you have a dispute or had a bad customer experience with Lidl? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Lidl.
Our sentiment meter has detected that Lidl complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lidl, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 14, 2026
We have received 6 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.
Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Lidl through their own website, you can use their contact form.
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Helpful experiences shared by verified Lidl customers. Search, discuss and connect with other people in our community.
Complaint from Stevevale on 25 June 2020 about Lidl.
Visited lidl in Wrexham Town Centre at 8pm last night. Picked up a trolley and went to the indoor sanitisation area. No spray, Disposable paper and hand sanitiser in an unloved state. Sanitised my hand and trolley handle and a... Read more
Complaint from lidl user on 17 June 2020 about Lidl.
I go to lidl about 1 if not 2 times per week and people that work there get unfriendlier by each week.....cashier did not even say hi or ty or bye just scaned my items and handed me receipt... Read more
Complaint from barbara1321@verizon.net on 13 June 2020 about Lidl.
Went to buy my favorite kettle pop corn, on sale this week 2$1.00. Its only friday and already its gone. This has happened more than once....sale items either gone or never came. Other than that I really like your store Read more
Complaint from maddie on 05 June 2020 about Lidl.
over charge because cashier said my doughnuts were filled but they weren't fill and bad attitude she charged me a £1 for each doughnut and I bought 4 and they were ment to be 25p each ….. Read more
Complaint from NooshinCyrus on 03 June 2020 about Lidl.
I was loading the conveyor belt with my food items. The cashier (an Asian man) just began to pile my food on top of each other. I asked him to give me a second to finish putting everything on the... Read more
Complaint from bstaats on 29 May 2020 about Lidl.
The date this happened was 28 May 2020 around 1130. One register was open with a long line. I was about the 8th person in line. Young man behind me was a Lidl employee with a full cart of groceries... Read more
Complaint from mjohn on 24 February 2020 about Lidl.
On 22120 I purchased seedless cucumbers that were marked in store .99 each. My receipt showed I was charged $1.29. Went back for a refund of the difference. The cashier asked a female to override the register so she could... Read more
Complaint from Murphy13 on 05 February 2019 about Lidl.
I am a type 1 diabetic and I don’t feel hypos coming on and I went into a store and started to eat a cake to get my blood sugar up rapidly but the manager and the aerial manager standing... Read more
Complaint from Lester on 30 January 2019 about Lidl.
On Jan. 23, 2019, Lidl ran an ad for organic sirloin steak for $2.99. I went into store (1311 Mall Dr, Richmond, VA) on: 01-25, 01-27, 01-28. On all three visits they did not have any in stock,... Read more
Complaint from Sheilah Page on 21 November 2018 about Lidl.
Bad bacon smells terrible inedible and the sell by date is not til 08 12 2018 Read more
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