While Lidl provides budget-friendly groceries, complaint data from our community has highlighted several significant issues customers face. The most common complaints include rude and unhelpful staff, incorrect pricing, overcharging, poor product quality such as mouldy produce and food contamination, and accusations of theft coupled with aggressive security personnel. Customers have also reported frequent instances of sale items being out of stock and misleading product advertising.
To avoid these issues, we advise customers to carefully check pricing at checkout and keep receipts. Address any product quality concerns immediately with store management and document interactions. Additionally, ensure you clearly understand the store's return policies, and don't hesitate to contact customer service for unresolved matters.
Do you have a dispute or had a bad customer experience with Lidl? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Lidl.
Our sentiment meter has detected that Lidl complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lidl, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 14, 2026
We have received 6 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.
Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Lidl through their own website, you can use their contact form.
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Helpful experiences shared by verified Lidl customers. Search, discuss and connect with other people in our community.
Complaint from Jprswalker on 18 September 2020 about Lidl.
I bought two well presented lamb steaks, when opened though, a huge amount of fat was hidden in the middle of one of the steaks. As in folded over, whoever the “butcher” was 100% knew this was a very poor cut... Read more
Complaint from Shelly4sure on 18 September 2020 about Lidl.
On Tuesday, September 15, 2020, I shopped at this store from 8 pm - 9 pm. I witnessed the cashier throwing a customer's money down on the counter because she did not want to count one dollar bills. She was... Read more
Complaint from allison bruce on 16 September 2020 about Lidl.
Dear Sirs.. i recently purchased 2 packs of beef rib-eye steaks on 2 different dates at a cost of £7.69 per pack the 8th and the 14th Sep 2020. I have bought this product before and always been very happy... Read more
Complaint from G hendry on 15 September 2020 about Lidl.
Visited this store, shocked to see black plastic baskets trolleys all disgustingly dirty, With sticky stains and debris etc at bottom. Looked at about 10 and they were all the same. No cleaning equipment in sight to attempt to... Read more
Complaint from Early on 08 September 2020 about Lidl.
Frozen on day of purchase 21.08.20 off when opening 07.09.20 The fish also brown underneath. Read more
Complaint from G T K on 05 September 2020 about Lidl.
While my wife loaded the product to the belt, I was placing it in boxes at the other end the cashier would scan and load up the area buy him until he couldn’t scan any more then would turn on... Read more
Complaint from richiex on 03 September 2020 about Lidl.
PURCHASED 2 BOXES OF SUGAR FREE ICE POPS MARKED AT $1.99 EACH. WHEN I ARRIVED I NOTICED I WAS CHARGED $3.47 EACH. WHEN I RETURNED TO THE STORE, I ASKED ABOUT RETURN'S AND WAS TOLD LIDL DOES NOT... Read more
Complaint from CathC on 02 September 2020 about Lidl.
I have been sent a civil parking charge notice for exceeding my parking allowance of only 15 mins on 21 Aug 2020 for which I am exceedingly outraged. For weeks prior to our Carmarthen store to be re-allocated to its... Read more
Complaint from davjon91 on 27 August 2020 about Lidl.
you advertised Italian salami at £1.99 from 27th august, on arrival at the store at 0810 this morning these items were not on display so i asked a member of staff who told me that if they were not there... Read more
Purchased watermelon 3.98. Totally raw and inedible. B kazana 4357 Glastonbury ct Dumfries va 22025 Read more
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