A relative of mine who suffers from asthma and COPD comes, into store every day some staff are ok but she is being targeted by some for not wearing a mask altho she can't wear 1 she is being told... Read more
Lidl Complaints Service & Advice
Most Common Lidl Complaints and Tips
While Lidl provides budget-friendly groceries, complaint data from our community has highlighted several significant issues customers face. The most common complaints include rude and unhelpful staff, incorrect pricing, overcharging, poor product quality such as mouldy produce and food contamination, and accusations of theft coupled with aggressive security personnel. Customers have also reported frequent instances of sale items being out of stock and misleading product advertising.
To avoid these issues, we advise customers to carefully check pricing at checkout and keep receipts. Address any product quality concerns immediately with store management and document interactions. Additionally, ensure you clearly understand the store's return policies, and don't hesitate to contact customer service for unresolved matters.
How and why file a complaint about Lidl?
Do you have a dispute or had a bad customer experience with Lidl? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Lidl.
Lidl Customer Sentiment: Neutral
Our sentiment meter has detected that Lidl complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lidl, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 14, 2026
Lidl complaints chart
We have received 6 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Lidl complaint statistics
Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
261
Total complaints
260
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
261 ratings
How to contact the customer service of Lidl?
Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to Lidl through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Lidl: (261)
Helpful experiences shared by verified Lidl customers. Search, discuss and connect with other people in our community.
BOUGHT S PRE PACKED PIECE OF BEEF
Complaint from JOHN BROCKLEHURST on 11 October 2020 about Lidl.
COKKED THE BEEF AS I AM A COOK HAD FOUR PEOPLE OVER FOR LUNCH COULD NOT EVEN CUT IT AS IT WAS SO TUFF NEVER HAD A PIECE OF BEEF LIKE IT. Read more
i heard the cashier asking if i had a mobile app as i could get great saving on items. well i lost out as i do not have a mobile phone. why is it you like to over the people... Read more
Dual pricing display
Complaint from joeconnell on 02 October 2020 about Lidl.
Went over to purchase a rib of Beef which was advertised on special on the shelf with a lower price displayed for sizes. 1- 1.6kg. Went to the checkout to claim my discount. Was told it was not possible... Read more
Withdrawal of item
Complaint from Deegee on 02 October 2020 about Lidl.
For over 5 years Lidl Cyprus have continuously sold the full range of Valley Spire cheeses. About a month ago the Vintage cheddar disappeared from the shelves, but all the rest of the range continues to be sold. I cannot get... Read more
return the products
Complaint from yexia on 30 September 2020 about Lidl.
I bought 18 lillebror ostehaps last thursdag（24-9-2020）because it was on sale（14krpiece）.So the price is 1418252kr. But it charge me 431.4kr. Beacause It put very small words（max 6）in the corners, which its difficult to find it, which I had not noticed that.... Read more
Rudeness and lack of respect from Cashier and manager (judgemental attitude)
Complaint from Tibby on 28 September 2020 about Lidl.
On Thursday 24th September my daughter and I went into Lidl, New Milton. We shopped and approached the conveyor where we both proceeded to load my shopping onto the conveyor. My daughter then went to the far end of the... Read more
Ribeye Steak
Complaint from Debdog120 on 27 September 2020 about Lidl.
I bought 4 vacuum sealed ribeyes. We love ribeye and buy it at least 1-2 times a month from other stores but the price jumped from $9.99 a pound to $15.99 a pound due to Covid. So when I saw... Read more
Staff and customers not wearing masks
Complaint from GTanner on 23 September 2020 about Lidl.
My husband and I have just returned from our local Lidl in Fishponds, where we noticed that several customers, including young women and teenagers, especially around the checkouts, were not wearing masks, or were wearing them under their chins. I... Read more
DISCRIMINATION AGAINST ELDERLY AND THOSE UNABLE TO DOWNLOAD APPS
Complaint from andajacqueline@hotmail.com andajacqueline@hotmail.com on 22 September 2020 about Lidl.
iN MY 80'S I SPEND 100'£S WITH LIDL PER ANNUM I DO NOT POSSESS A GADGET THAT ENABLES ME TO ACCESS YOUR NEW REWARDS APP.AND ALTHO I PRODUCED THE RECENT NEWSPAPER PAGES FOR REWARDS ADDS..GIVING DISCOUNT PLUS COUPONS PLUS SCRATCHCARDS... Read more
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