KFC Complaint Sentiment: Neutral

Our sentiment meter has detected that KFC complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +20%. While some customers might experience challenges with KFC, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

KFC complaint process

Do you have a dispute or had a bad customer experience with KFC? Submit your KFC complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of KFC.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional KFC complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about KFC?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

KFC complaints chart

We have received 43 complaints about KFC over the last 12 months. The graph below shows a monthly breakdown.

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KFC complaint statistics

Curious about KFC's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

325
Total complaints
324
Open Complaints
0
Complaints pending
1
Complaints resolved
1.3
/10 325 ratings

How to contact the customer service of KFC?

Below, you will find the contact information for the complaint department of KFC. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-225-5532
Contact form:

You can contact the customer service of KFC by calling 1-800-225-5532. If you want to reach out to KFC through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

KFC reviews: (325)

Authentic experiences shared by our community for your benefit.

Didn't get what we ordered

Complaint from Katt on 01 August 2023 about KFC.

July 27th 2023. We ordered 3 3piece meals and when we got home didn't get the whole meals there was no slaw in all 3 boxes. We were very upset about it. We may not be going back to... Read more

Comments: 0
Rating:

No chicken and no drive though service

Complaint from LisaArt on 08 July 2023 about KFC.

I have been to this KFC several times and been told through the drive through to come in. Nobody working the drive through on 5 different occasions, Then when I go in there is no chicken at lunch time... Read more

Comments: 0
Rating:

FOOD QUALITY AND QUANTITY

Complaint from HEY ANGEL on 07 July 2023 about KFC.

I HAVE BEEN A ZOMATO CUSTOMER FROM A VERY LONG TIME AND KFC IS ONE OF MY FAVOURITE RESTAURANTS. RECENTLY I HAVE BEEN SEEING SOME UNPLEASANT THINGS THE RESTAURANT HAS BEEN DOING WITH THE ORDERS PLACED FROM SWIGGY AND ZOMATO.... Read more

Comments: 0
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Service

Complaint from Irenea on 04 July 2023 about KFC.

The service wasn’t good and the employees didn’t know English and they didn’t want to help me!they only talked in French and I couldn’t understand anything! They brought the wrong order and didn’t help at all When we finished our... Read more

Comments: 0
Rating:

Have to move out my flat of 8 years

Complaint from Saska sansom on 27 June 2023 about KFC.

I have lived in a flat on Sauchiehall street for 8 years, most of that was great - KFC bought the empty space underneath us, and since then it’s been hell - it started with all their construction work which... Read more

Comments: 0
Rating:

Salty fries

Complaint from Hattie Igo on 19 May 2023 about KFC.

I tried to send complaint to kfc but they want me to pay $5 for it. That’s bull. Read more

Comments: 0
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Late refund for order cancelation

Complaint from zafrb on 16 May 2023 about KFC.

The order transaction was cancelled on 21st April 2023 and after three weeks, the refund still not receive and the worst thing, one of the staff when enquired claimed that the refund had been transferred into the customer's bank account.... Read more

Comments: 0
Rating:

Overcharded

Complaint from Martha hunter on 29 April 2023 about KFC.

Wwas overcharged for an 8 piece chicken only. Web said 10.00 was chareged . 24.95 csllpe and made a formal complaint. Ripping off seniors. Havent got any compensation from kfc. Still waiting for my 15.00 back. The manager was... Read more

Comments: 0
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Employees outside smoking marijuana

Complaint from Lashondra on 16 April 2023 about KFC.

2 Hispanic employees outside smoking marijuana one employee was laying on the ground as they passed and smoked marijuana they were at KFC off of Hulen 6251 hulen bend blvd 76132 at approximately 13:00 hours on April 16 2023 Read more

Comments: 0
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Supervisor

Complaint from Suenor11 on 16 April 2023 about KFC.

When I pulled in to go and pick up my order the supervisor was in the parking lot smoking pot only 2 cars from me and while 20 minutes later still waiting for the order she walked in and went... Read more

Comments: 0
Rating:

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