Complaint: Item not recieved

on 27 December 2018 about Wish in category Retail Company

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My complaint:

About 3 months ago I purchased a dress on and paid for it with my MasterCard. I was given an estimated date for delivery of approx. 3 weeks. A few days before it was supposed to be delivered I was notified of an unexpected delay and told it would be another 7-10 days. It never arrived. When I informed I was told that per their policy a refund was available if I wanted it. I waited several days and informed them that I did. I was then told that I did recieve the dress and they would not refund my money. This went back and forth with me filing complaint after complaint and being told repeatedly that I was not getting my dress or my refund. Can you help?

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Justified complaint?

Suggested solution:

I\'d like my money refunded. I no longer desire any merchandise or interaction with this company.

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