My complaint:
I am aware that some people from certain nationalities are not eligible to use binance. Recently I had an issue with my account as I was using VPN. I Kept on receiving pop-up messages stating that US persons are not allowed to use binance . I contacted customer services and they told me that my account is locked due to being from syria. My account was not verified when I received that message and i don’t remember trying to verify my account using my Syrian passport .Actually,i have two citizenships. My dad is from Syria and my mum is from Argentina, I have lived in Dubai for my whole life and I use my Argentinian passport. How could you identify me as syrian when my account is verified on Argentinian nationality .if one of my Nationalities is restricted , I have the right to use the other one without restrictions. I’m not allowed to open a bank account with my Syrian passport in Dubai but I can easily open a bank account using my Argentinian passport. Who gave you the right to identify me as Syrian when I have dual citizenships?!
Suggested solution:
Fix the faulty system
Update the nonsense rules
Hire experienced customer service employees, not robotic ones
