While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about InTown Suites over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with InTown Suites? Submit your InTown Suites complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 25 complaints about InTown Suites over the last 12 months. The graph below shows a monthly breakdown.
Curious about InTown Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of InTown Suites. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of InTown Suites by calling 1-800-553-9338. If you want to reach out to InTown Suites through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from N. Major on 23 December 2022 about InTown Suites.
I've been living here for months. I left home yesterday (122222) for work and returned back at 10:30 pm (121222). I opened the freezer and it was not cold and all of my food was thawed out. The bottom of... Read more
Complaint from 216 on 14 December 2022 about InTown Suites.
they didn't give me a legit reason for kicking me out other than insulting my mentally ill friend who i left in my room with her 2 dogs temporarily and when i came back both the dogs were gone the... Read more
Complaint from S.B9721 on 06 December 2022 about InTown Suites.
I arrived from Florida on 113022 booed a reservation online to be told there was no vacancies at 11am on 12122@ the location in Matthews. I checked in on E. Independence 120122 - 12222022. I payed my room in full. ... Read more
Complaint from Tonja J Hunt on 25 November 2022 about InTown Suites.
To whom it may concern I'm filing this complaint due to management as well as workers in the office continues to packet my money. I'm the owner and and have experienced amnesia due to a military explosion and blunt force... Read more
Complaint from kimmiemckenna on 23 November 2022 about InTown Suites.
I checked in didn’t go to my room until hours later, it was after dark. When I stepped in the room I honestly thought it was a joke! Roaches crawling on the walls, roach on an opened packet of salt... Read more
Complaint from User32 on 21 November 2022 about InTown Suites.
Someone in room 221 is selling drugs and smoking marijuana in their room. My mother said she smells it all the time and it’s bothering her. She is older and cannot deal with it. I called to hotel and they... Read more
Complaint from Nena on 12 November 2022 about InTown Suites.
I was charged 80 dollars in taxes the 2nd time and the other 2 times it was like 7 dollars.The room was infested in roaches sinks stopped up w hair only 1 stove eye worked no lamp on one side... Read more
Complaint from Michelle p on 06 November 2022 about InTown Suites.
InTown Suites in Bowling Green KY, has the rudest hateful manger that I've ever ever had to deal with, and another thing is that the rooms are horrible with bug's, smells bad, stained sinks, walls, and much more.. there isn't... Read more
Complaint from Offends veterans on 01 November 2022 about InTown Suites.
When checking in in August young lady at desk called me homeless. Im disabled veteran. Young lady has had plenty of opportunities to apologize never has. She still continues to be rude. On October 30th there was an episode between... Read more
Complaint from Robertlong394@gmail.com on 23 October 2022 about InTown Suites.
I notified Sherelle and the maintenance man 3 weeks ago that my television was not working and nothing was done about said problem. I notified the maintenance man for the 10th time this evening that my television was not... Read more
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