Refund
Complaint from Treeguy69 on 18 February 2023 about InTown Suites.
Was acused of smoking in the room I don't even smoke and kicked me out and stole my 1200$ front desk lady very rude and unprofessional person should be fired Read more
InTown Suites complaints
InTown Suites Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about InTown Suites over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
InTown Suites complaint process
Do you have a dispute or had a bad customer experience with InTown Suites? Submit your InTown Suites complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional InTown Suites complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about InTown Suites?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
InTown Suites complaints chart
We have received 25 complaints about InTown Suites over the last 12 months. The graph below shows a monthly breakdown.
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InTown Suites complaint statistics
Curious about InTown Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
204
Total complaints
204
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
204 ratings
How to contact the customer service of InTown Suites?
Below, you will find the contact information for the complaint department of InTown Suites. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-553-9338
Contact form:
You can contact the customer service of InTown Suites by calling 1-800-553-9338. If you want to reach out to InTown Suites through their own website, you can use their contact form.
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InTown Suites reviews: (204)
Authentic experiences shared by our community for your benefit.
Being Over Charge 30.00
Complaint from Angelac08@ on 08 February 2023 about InTown Suites.
On February 2nd, 2023 I, was charged $30.00 more on rent without a reason. The manager didn't give no explanation of why she charged me extra. I, don't want to thank bad about no one, but I work hard to... Read more
Terrible place
Complaint from James Craig on 03 February 2023 about InTown Suites.
This place is terrible the worst hotel I've ever stayed at they are very rude to the customers they cut the water off almost every single day and I have babies that eat formula and can't feed them because the... Read more
Rent is due but I know it's not due yet
Complaint from Becca1 on 29 January 2023 about InTown Suites.
We always pay our rent monthly on the third and go till the 29th of each month but the new staff at the one in Tuscaloosa Alabama said it's due in the 27th. And when we did pay they told... Read more
Need refund
Complaint from Roxanne Cox on 21 January 2023 about InTown Suites.
This location is refusing to refund me for a week that has already been charged but I will not be staying for. Read more
No heat
Complaint from Navymom on 15 January 2023 about InTown Suites.
The heater doesn’t work in my daughters room where she is staying temporarily with 2 small boys. The temperature is 32 degrees at night so she had to go out and buy an electric heater. When she told the office... Read more
Refund money
Complaint from Josezayasmartinez40@gmail.com on 15 January 2023 about InTown Suites.
I ask for my money to be refunded this morning .Felicia who works at the window said no .the reason for this is room 109 has roaches and the shower doesn't run hot water to take a shower she said... Read more
No water!!
Complaint from Lindahl on 03 January 2023 about InTown Suites.
My husband and I have been living here for almost 2 years. I only have one complaint but it is a big one. I am a patient person, but we have had enough. We have been without water now on... Read more
FloodingNo water
Complaint from Deegotfiredhaha on 25 December 2022 about InTown Suites.
On Christmas day we have no water due to busted pipes! Also my room as well was submerged in water as a result damaging clothes a property! Read more
Rude and lies
Complaint from Note on 25 December 2022 about InTown Suites.
They gave me room with heater not working it’s vey cold here in Dallas right now. I can’t sleep no customer service available to call No office open and today is Saturday on Sunday they close, they open Monday very... Read more
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