InTown Suites Complaint Sentiment: Neutral

Our sentiment meter has detected that InTown Suites complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with InTown Suites, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 19, 2024

InTown Suites complaint process

Do you have a dispute or had a bad customer experience with InTown Suites? Submit your InTown Suites complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of InTown Suites.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional InTown Suites complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about InTown Suites?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

InTown Suites complaints chart

We have received 26 complaints about InTown Suites over the last 12 months. The graph below shows a monthly breakdown.

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InTown Suites complaint statistics

Curious about InTown Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

204
Total complaints
204
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 204 ratings

How to contact the customer service of InTown Suites?

Below, you will find the contact information for the complaint department of InTown Suites. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-553-9338
Contact form:

You can contact the customer service of InTown Suites by calling 1-800-553-9338. If you want to reach out to InTown Suites through their own website, you can use their contact form.

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InTown Suites reviews: (204)

Authentic experiences shared by our community for your benefit.

No towels

Complaint from DonaldWyatt on 21 May 2021 about InTown Suites.

I checked in yesterday afternoon and there were no bathroom towels. I went to the front desk and was told there isn't any. I asked again today and still no bathroom towels. Can't even take a shower. No way... Read more

Comments: 0
Rating:

A bad experiment

Complaint from Delhia77 on 18 May 2021 about InTown Suites.

Number one I had called early that day to ask can I come in early because I've been sleeping in my car all night and they said yes when I got there to the hotel at 2:30 the room was... Read more

Comments: 0
Rating:

poor service

Complaint from IgotTIMEtoday on 12 May 2021 about InTown Suites.

my room is scheduled to be cleaned on Wednesdays. they came done the bed sheets that was it. every where I’ve stayed in the past always takes the trash gives clean bath towels wash rags. they... Read more

Comments: 0
Rating:

No TV

Complaint from mnclay on 11 May 2021 about InTown Suites.

I have been here three weeks and the tv stopped working after 4 days after i checked in. The manager said that it would be a week to get a new tv. It has been 10 more days and and... Read more

Comments: 0
Rating:

Manager

Complaint from Kaitlyncole on 04 May 2021 about InTown Suites.

Ive been staying here for the past month now and these employees are super rude. Including manager. Today when i had just got out the tub getting dressed, my 4 year old still asleep on the bed, they knock but... Read more

Comments: 0
Rating:

Refund

Complaint from guadalupegarcia0033@yahoo.com on 22 April 2021 about InTown Suites.

Okay we were staying at the hotel and we got there on the 17th and we left on the 21st because we could not sleep so much people banging on the doors people fighting and there is nobody that we... Read more

Comments: 0
Rating:

Rude General manager Barbara

Complaint from felina on 21 March 2021 about InTown Suites.

I check in on the 9th on this month at the intown suite in arlington when we check in the lady at the front desk was very rude and came off like she had a problem with as soon as... Read more

Comments: 0
Rating:

Profiling and discrimination

Complaint from Wayne73 on 03 March 2021 about InTown Suites.

On the day of February 27th 2021 my wife and I checked into Intown Suites on Preston rd. Dallas, TX. I originally booked the room at the Metric Dr. Dallas, TX on the phone earlier that week, ed my reservation,... Read more

Comments: 0
Rating:

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