Complaint: HP instant ink

New complaint
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My complaint:

Account ref:3386525404. Since September 2017 date of signing up to offer, we have not received any shipment of ink cartridges after signing up to this “ so called great scheme “ Note ,Screenshot of account as per below . From September 2017-May 2020…I have paid around GBP72.00 , to yourselves and received no cartridges. I have on numerous occasions tried to interact with your Customer Service Team . To no avail ! I’m basically just paying for this scheme and receiving nothing?
When I have eventually received a response from you… it was… your printer is not online!!! .. It’s never been offline?
My child has attempted to print… and despite the account saying ink low … it will not print?

0 0 votes
Justified complaint?

Suggested solution:

I expect
1. Reply. Considering I have numerously sent communications to no avail?
2. Ink shipment to be despatched ASAP, both colour and black.
3. Refund of all monies or a large reduction of cost , that I set up a direct debit in good faith.
I’ve tried over various platforms to rectify this situation and received no response.
I will have no option to go social media to air my opinions of this “ complete scam “

Message from Bizzy from

1 year ago - We have posted a tweet about your new complaint about HP Instant Ink

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