Complaint: Not received order

on 01 July 2020 about Houzz in category Interior shops

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My complaint:

I ordered a 10’x16′ shed kit 5312020. The payment was immediately processed through my bank but have not received the kit. I have Emailed them twice and phoned their customer service line. I was on hold for 30 minutes before finally giving up. Order 4016.

0 0 vote
Justified complaint?

Suggested solution:

I want the product I asked for or an immediate refund.

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