Withheld refunds
Complaint from Monster91874 on 03 October 2020 about Green Dot Bank.
Two different merchants refunded me money they overcharged me. Green dot will not release them Read more
Green Dot Bank complaints
Green Dot Bank Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about Green Dot Bank over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
Green Dot Bank complaint process
Do you have a dispute or had a bad customer experience with Green Dot Bank? Submit your Green Dot Bank complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Green Dot Bank.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Green Dot Bank complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Green Dot Bank?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Green Dot Bank complaints chart
We have received 76 complaints about Green Dot Bank over the last 12 months. The graph below shows a monthly breakdown.
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Green Dot Bank complaint statistics
Curious about Green Dot Bank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!
1687
Total complaints
1682
Open Complaints
0
Complaints pending
5
Complaints resolved
1.1
1687 ratings
Green Dot Bank reviews: (1687)
Authentic experiences shared by our community for your benefit.
Payroll deposited in an account thats not mine
Complaint from Joelzocher on 03 October 2020 about Green Dot Bank.
My name is Joel Lee Zocher, My payroll check has been deposited in an account that I dont have and never have. The accunt numbers are as follows and the only numbers I have 3892. This is all I have.... Read more
Dispute tranactions
Complaint from Kristy79 on 03 October 2020 about Green Dot Bank.
Going thrunmy statement I reported my card stolen a month ago now there's tons of purchases I did not make transactions u guys made wrongly love me taking a $180 from me twice charging me 6x for 1atm withdraw l... Read more
Unauthorized charges and denied claim
Complaint from Mommun6 on 03 October 2020 about Green Dot Bank.
On May 19, 2020. I noticed a very large purchase on my account when I checked the account to purchase dinner for my family. I was very upset because I didn't recognize the charge and I knew something... Read more
Unblock my account
Complaint from Razorjay0803 on 02 October 2020 about Green Dot Bank.
First off they don't give u any of this info up front n the web page the give u does not work says web page not found n if u type in the other this is where it brings u... Read more
CLOSING OF CASE WITHOUT BEING NOTIFIED AND WILL NOT PUT MY FUND INTO CORRECT ACCOUNT
Complaint from marimigue82 on 02 October 2020 about Green Dot Bank.
MY EMPLOYER DIRECT DEPOSITED MY FUNDS INTO AN ACCOUNT THAT WAS NOT MINE I VERIFIED WITH EMPLOYER AND FUNDS HAVE NOT BEEN RETURNED.IVE SPOKE WITH MULTIPLE AGENTS WHEN I ASKED TO SPEAK TO A SUPERVISOR I WAS OLD I COULD... Read more
Can't get any customer service help
Complaint from Emmitf on 01 October 2020 about Green Dot Bank.
I bought a green dot moneypak and I can't transfer the money from it to my debit card because their website won't let me sign up for an account. I've tried everything to get them to help me. But they... Read more
Can't verify
Complaint from BrendaRains on 30 September 2020 about Green Dot Bank.
I bought a new card yesterday and I've been trying to verify it ever since an can't use it what is wrong with green dot app I want my money Read more
780.00 sent from my account to an email address without consent
Complaint from JulBecca on 29 September 2020 about Green Dot Bank.
I had a direct deposit of 781.44 into my green dot card and almost immediately after I got it someone used a send money option that I have never used and sent 780.00 to an email address I have never... Read more
Closed account balances never sent
Complaint from Jmahoe on 29 September 2020 about Green Dot Bank.
Closed an account that had a balance and was told a check would be sent to me at my mailing address. During a two week period I called numerous times to check on the status of the check and each time... Read more
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