Complaint: Google Meet

on 01 August 2020 about Google in category Online Services

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My complaint:

I have a complaint about Google Meet. I was invited to attend a Google Meet scheduled by an old work colleague in Florida. It was scheduled on Tuesday 9 June at 3.00 BST. I have not used Google Meet and clicked on the invitation url. I have used zoom and Skype successfully on my PC but the app software disabled my video and mic but the speaker worked. I could hear and chat but not see or speak. I tried the UK number but the pin was invalid so used the US number and connected. My phone provider then barred my phone as I was charged £139.25 for the 46 minute call when I assumed it was free! I am retired and this is a huge hit. I think the error was my fault but the system is counter intuitive and I’m angry about this. Google is a rich company and I’m not can it refund the charges please? Ian Shurville ishurville@gmail.com

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Justified complaint?

Suggested solution:

Refund my costs

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