GoBank Complaint Sentiment: Neutral

Our sentiment meter has detected that GoBank complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with GoBank, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

GoBank complaint process

Do you have a dispute or had a bad customer experience with GoBank? Submit your GoBank complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of GoBank.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional GoBank complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about GoBank?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

GoBank complaints chart

We have received 4 complaints about GoBank over the last 12 months. The graph below shows a monthly breakdown.

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GoBank complaint statistics

Curious about GoBank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!

20
Total complaints
20
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 20 ratings

How to contact the customer service of GoBank?

Below, you will find the contact information for the complaint department of GoBank. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-280-8260
Contact form:

You can contact the customer service of GoBank by calling 1-888-280-8260. If you want to reach out to GoBank through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

GoBank reviews: (20)

Authentic experiences shared by our community for your benefit.

Will not unlock my account

Complaint from Cynetta casey on 04 April 2022 about GoBank.

I had my text money deposited there the same day they locked my account and will not except all 7 times I sent the documents in. It's been 4 weeks and will not unlock... Read more

Comments: 0
Rating:

Someone use my card without my Permission

Complaint from Robinap1 on 26 March 2022 about GoBank.

I put my stimulus check in the in the bank and I waited a couple days to use it I only used it twice to pay some bills and go to Taco Bell when I went to look on there... Read more

Comments: 0
Rating:

Closure of account

Complaint from Eddieking691@yahoo.com on 29 November 2021 about GoBank.

I got my state benefits sent to GoBank and they closed my account for no reason they ask me to verify myself send in I.d pic . They reopened my account I made 1 purchase and they closed it again... Read more

Comments: 0
Rating:

GoBANK GREENDOT NIGHTMARE

Complaint from Scogswell81 on 03 October 2021 about GoBank.

ANOTHER GREENDOT BANK..SCAM. 92421. I REPORTED MY CARD.. STOLEN BUT GREENDOT DOESN'T.. STOP MY CARD...92721 SSI DEPOSITED...I DON'T HAVE MY CARD... BUT FROM 92721 92821 92921 93021 10121 10221. ALLOT OF..TRANSACTIONS...IDK WOULD CAUSE MOST TO FREEZE CARD.. RIGHT.. BACK TO... Read more

Comments: 0
Rating:

Money missing

Complaint from Damaris on 25 June 2021 about GoBank.

On June 16 I received my payment from work I had a very an amount of 5959 vault saved. My payment from work was $1018. I called the customer service agent they said that they were returned my money that... Read more

Comments: 0
Rating:

Closed Account

Complaint from Frazierkim49@gmail.com on 30 January 2021 about GoBank.

I went to log into my greendot account and it said it was closed and I don't know why. And I would also like to file a complaint against Gobank to. I have transferred some money from my now closed... Read more

Comments: 0
Rating:

No replacement cards have been sent after 2.5 weeks

Complaint from aunt_red on 27 January 2021 about GoBank.

On Jan 12, 2021, I reported my card stolen during an armed robbery, losing my phone, my truck, my purse.. everything.i thought the money being on the card,and cancelling it before it was spent was a miracle. But I've come... Read more

Comments: 0
Rating:

Never received my money.....

Complaint from Mycashback on 25 January 2021 about GoBank.

I spoke with a gobank.com customer service agent on the phone about closing my account is because I lost my card. So, they said they closed my account, and they (gobank.com) would mail me a paper check with my money.... Read more

Comments: 0
Rating:

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