My complaint:
On 102220 I opened up a money card checking with 20.00 account with Gobank (Walmart banking Debit card account.). On the 111020, I had 1,660.00 wired into the same account making total funds available 1680.00. Also, within the same week I opened up a 2nd account of the same kind using another 20.00 to open up a 2nd account. With in the next 5-7 days of opening the 2nd account I had a wire of 2,565.00 wired into that account. After about 24-48 hours when I was trying to get money from both accounts, I received a blocklocked message requesting me to download a government issued ID and DL to my identity. When I logged on to the Gobank website NOT THE APP, I still saw the restriction notice on my account with a message to download said identity products with the link Gobank.comdocumentuploads. No matter how many times I tried to log into this link either with the profile information I used to set up the account with or at the websites urging after I used my profile information to gain access to download said ID doc’s, the site gives me an error message to log in with my debit card . When I try to do that the screen NEVER ADVANCES. The I go back and try to log in again with my profile information I used to setenroll the account with and I still get the same error message telling me to log in with my debit card information and is a continuously locking loop with me NEVER EVER being able to get in. On the 15th of November, I spent 70% of my day trying to find a working phone number for Gobank customer service. Never ever could locate it. Since Gobank is a bank owned by Wal-Mart, I tried to get any kind of Gobank customer service phone number from them and they took no responsibility for it and I had no support. Went back to the Gobank site to try to find a number and all I could Find was a chat. Got into a chat with a minimum of 2 agents. Both of which told me to upload identity documents through the gobank.comdocumentuploads link. I explained to them that I tried and the link came back as an error I never could upload and send any documents. In one of the chats I even gave my contact number so this could be dealt with. They did not call and just hide behind their chat! Then when I spoke with a supervisor which by the way is via a chat not a voice. He advised that I use a different email address and I did that and upon using a different email address – that time to send over my identity documents, finally I never got a return error email. He advised that it would take 2 business days for the research and ation of my identity to be ed. Today is Wednesday and it’s been 2 business days almost 3 tried, tried to use my card at my ATM both of a debit cards- still the account is blocked and I have had it at this point! I just want every red cent of my money back now! I don’t want to do any business with Gobank ever again! I want my money back right now! I need my money I’m broke I’m starving and I’m going without have medication because I can’t get my money back!
Suggested solution:
I want ALL of my money back.....now!
