Keeping people's money
Complaint from Mx on 06 August 2023 about GO2bank.
Go2 has permanently locked my account and refuses to give me a refund for my balance in my account Read more
GO2bank complaints
GO2bank Complaint Sentiment: Negative
Our sentiment meter has identified a 67% increase in complaints about GO2bank over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering GO2bank's offerings.
Sentiment data last updated on April 25, 2024
GO2bank complaint process
Do you have a dispute or had a bad customer experience with GO2bank? Submit your GO2bank complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of GO2bank.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional GO2bank complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about GO2bank?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
GO2bank complaints chart
We have received 140 complaints about GO2bank over the last 12 months. The graph below shows a monthly breakdown.
50
45
40
35
30
25
20
15
10
5
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
GO2bank complaint statistics
Curious about GO2bank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!
298
Total complaints
298
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
298 ratings
How to contact the customer service of GO2bank?
Below, you will find the contact information for the complaint department of GO2bank. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
855-459-1334
Webcare email:
support@go2bank.com
Corporate HQ address:
P.O. Box 1070, West Chester, OH 45071
Contact form:
The corporate office of GO2bank is located at P.O. Box 1070, West Chester, OH 45071. You can contact the customer service of GO2bank by calling 855-459-1334. For GO2bank support through email, send your inquiry to support@go2bank.com. If you want to reach out to GO2bank through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
GO2bank reviews: (298)
Authentic experiences shared by our community for your benefit.
Sent my debit card to someone out of state and all my money has been stolen
Complaint from AlexisPierson08 on 05 August 2023 about GO2bank.
I have called Many times and keep getting run around I had $38,000. In my account the Go2 people didn't lock my card until I only had $14.95 left .I want justice and my money. Read more
I put 160 dollars in the card they said I could not use it cuz of to many emails so they said for me to send the back an front of the card wit the receipt an that they was... Read more
Account locked
Complaint from Cadillac on 03 August 2023 about GO2bank.
My account had been permanently locked they said do to suspicious activity on July 13 I was asked to send some documents to verify myself I did that they said it take 2 business days for a update about a... Read more
Money stolen by bank
Complaint from Mnowlan79 on 03 August 2023 about GO2bank.
So two things as of late. One a deposit disappeared out of no where and the bank has no clue what happened. Second I sent out a payment and the bank has no idea what happened to that. So basically... Read more
Deposit on card, now can't get funds
Complaint from L_wade01 on 27 July 2023 about GO2bank.
My go2bank card deactivated once I put an exclusive amount of money on it for my medical. Than it deactivated and been drawing funds from it and I can't get to my funds, nor pull it off. Now the card... Read more
Locked my account for no reason
Complaint from Missnora on 27 July 2023 about GO2bank.
They locked my card I sent them my id to verify myself they asked for utility bill cause I don't have one my landlord kicked us all out to sell the house I lost my job cause they locked my... Read more
This bank refuses to give me my tax refund that was direct deposited
Complaint from Caughman708 on 25 July 2023 about GO2bank.
My tax refund was directly deposited into my checking account, it was a large amount so the fraud department asked me to send a copy of my drivers license which is the same identification used to open this account. Currently... Read more
False advertisment
Complaint from Johnson048 on 25 July 2023 about GO2bank.
I saw a ad from go2bank promoting a 750 sign up bonus after I completed the sign up process I received no notification on a process too receive any funds, I then proceeded to chat with a agent that was... Read more
Permanently Locked Account and Refuse To Refund Me $10,000
Complaint from Jamie5695 on 23 July 2023 about GO2bank.
I got a tax refund deposited on 7/6/23 for $11,676 and was able to spend $1,676. Then they permanently locked account and refuse to refund me $10,000. They are refusing to answer any questions and won't give me my money. Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
