Geek Squad Complaint Sentiment: Neutral

Our sentiment meter has detected that Geek Squad complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Geek Squad, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Geek Squad complaint process

Do you have a dispute or had a bad customer experience with Geek Squad? Submit your Geek Squad complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Geek Squad.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Geek Squad complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Geek Squad?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Geek Squad complaints chart

We have received 7 complaints about Geek Squad over the last 12 months. The graph below shows a monthly breakdown.

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Geek Squad complaint statistics

Curious about Geek Squad's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!

37
Total complaints
37
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 37 ratings

How to contact the customer service of Geek Squad?

Below, you will find the contact information for the complaint department of Geek Squad. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-433-5778
Contact form:

You can contact the customer service of Geek Squad by calling 1-800-433-5778. If you want to reach out to Geek Squad through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Geek Squad reviews: (37)

Authentic experiences shared by our community for your benefit.

Service

Complaint from eeppdddd@comcast.net on 18 September 2022 about Geek Squad.

We went to the Geek Squad Saturday morning (Sorry, I did not get techs name) and asked to have myst do what is asked......... laptop corrected which for some reason lost all read email. The tech responded You... Read more

Comments: 0
Rating:

Refusal to do service

Complaint from Klw2200a on 02 September 2022 about Geek Squad.

For more years than I can remember whenever I have had a software problem the local Best Buy Geek squad has taken care of it without issue, at least until today. Twice in the last month or so two... Read more

Comments: 0
Rating:

Manager crossed the line

Complaint from MissCleo13 on 02 September 2022 about Geek Squad.

Had an in person consultation regarding having my old video card installed into my new DT. The service agent was polite, we made sure it would fit, he told me it would only take a couple of hours at most.... Read more

Comments: 0
Rating:

Geek Squad Remote Repair

Complaint from carpy4534 on 01 September 2022 about Geek Squad.

I’ve been on an annual contract with GS for several years. In the past year, the GS remote access does not allow me to open it. This has been persistent. I feel I’m paying for a service... Read more

Comments: 0
Rating:

CANNOT GET PROBLEM RESOLVED AFTHREE CALLS

Complaint from jan-david@att.net on 28 August 2022 about Geek Squad.

HAVE SPOKEN TO GEEK SQUAD YHREE DIFFERENT TIMES TODAY TO GET THEM TO SET MY EPSON PICTURE PRINTER UP FOR BORDERLESS PRINTING. THEY KEEP TELLING ME ON THE CHAT SPACE THAT THE PROBLEM IS RESOLVED. IT IS NOT. I HAD... Read more

Comments: 0
Rating:

Dangerous Agent

Complaint from tom frost on 27 August 2022 about Geek Squad.

I simply asked the agent to install Webroot. He told me he did and then shut my computer down abruptly. I could not get my computer to start. I had to take it to the store. ... Read more

Comments: 0
Rating:

Unacceptable

Complaint from Roger M. on 15 July 2022 about Geek Squad.

Geek Squad service has gone down hill dramatically. Right now I have been waiting for more than 30 minutes to get remote assistance for a computer issue. This is totally unacceptable. I have been a... Read more

Comments: 0
Rating:

Cancelled wrong protection plan

Complaint from Lucas Geomatics on 13 July 2022 about Geek Squad.

I bought 2 phones with 2 protection plans. went to make a claim only to be told I still have to pay $200 service fees. Ok, then I want to cancel my phone that is ok and keep... Read more

Comments: 0
Rating:

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