While Freewallet offers digital wallet services for cryptocurrency users, complaint data from our community has flagged several recurring issues. Common complaints include accounts being suspended or frozen without adequate explanation and severe delays in the verification process. Additionally, users have reported funds being held hostage and discrepancies in account balances after transactions.
To avoid these issues, we strongly advise customers to thoroughly read and understand Freewallet’s terms and conditions, regularly monitor their account activity, and ensure all verification documents are up to date and accurately submitted. If problems arise, document all interactions with customer service and gather proof such as transaction records and communications to support your case.
Do you have a dispute or had a bad customer experience with Freewallet? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Freewallet.
Our sentiment meter has identified a 100% increase in complaints about Freewallet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Freewallet's offerings.
Sentiment data last updated on April 19, 2026
We have received 3 complaints about Freewallet over the last 12 months. The graph below shows a monthly breakdown.
Curious about Freewallet's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Freewallet. To amplify the impact of your complaint, please use our complaint form.
For Freewallet support through email, send your inquiry to info@freewallet.org. If you want to reach out to Freewallet through their own website, you can use their contact form.
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Helpful experiences shared by verified Freewallet customers. Search, discuss and connect with other people in our community.
Complaint from Attila on 24 July 2023 about Freewallet.
I purchased 100£ bitcoin long time ago, tried to convert it but the locked/suspended the account. I did a verification but it’s pending and seems like no one actually looking at it. Read more
Complaint from Mrcurrency on 12 June 2023 about Freewallet.
I sent money to test out the app it mysteriously ended uo some where else with a mystery reciepient number thank god if was just 13.50 but imagine how many people work for less than that a hour Read more
Complaint from Will weeks on 28 May 2023 about Freewallet.
Deposited swftc from offline wallet recieve on freewallet but it is disabled has been this way for months have sent over 200 emails with videos screen shots and documents it like there stealing... Read more
Complaint from hari6998 on 16 March 2023 about Freewallet.
Hi, I was using Freewallet for some small payment transaction. Last week I recevd a good payment from some one. Soon after that Freewallet blocked my out going transacations and asked for KYC details. I have given KYC details ( My company... Read more
Complaint from scottduncan on 09 May 2022 about Freewallet.
Freewallet froze my funds last week after accepting dozens of deposits from me over several weeks. When I tried to withdraw my funds to transfer to another wallet, they refused and locked it. They have demanded KYC, which I provided... Read more
Complaint from PerryVanOstrand on 14 April 2022 about Freewallet.
I entered an incorrect email address when I set up my account. They are now not verifying my email address to allow me to move my funds. They keep asking me over and over for the same data. It is... Read more
Complaint from darrelschumacher on 30 November 2021 about Freewallet.
On November 26th 2021 I decided to purchase some gift at no charge. My total was in US dollars and it came to a total of $549.36. Mind you they don't charge when purchasing gift cards when cashing out on... Read more
Complaint from Dom1096 on 18 August 2021 about Freewallet.
I had transfered bnb ( 0.14289238) to freewallet, it's been over 2 days now after I issued a ticket at freewallet they said the funds would be transfered to my wallet. After emailing them asking how much time will it... Read more
Complaint from Help scam on 23 May 2021 about Freewallet.
I have evidence to show freewallet.org, hittechlimited.ltd. and vinance laundered my dogecoin. Read more
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