Food Lion Complaint Sentiment: Negative

Our sentiment meter has identified a 300% increase in complaints about Food Lion over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Food Lion's offerings.

Sentiment data last updated on March 28, 2024

Food Lion complaint process

Do you have a dispute or had a bad customer experience with Food Lion? Submit your Food Lion complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Food Lion.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Food Lion complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Food Lion?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Food Lion complaints chart

We have received 63 complaints about Food Lion over the last 12 months. The graph below shows a monthly breakdown.

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Food Lion complaint statistics

Curious about Food Lion's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

188
Total complaints
187
Open Complaints
0
Complaints pending
1
Complaints resolved
1.3
/10 188 ratings

Food Lion reviews: (188)

Authentic experiences shared by our community for your benefit.

Cigarette carton pack shortage

Complaint from steve morris on 11 October 2022 about Food Lion.

Yesterday I purchased a carton of cigarettes at store number 1373. When I got home, there were only 9 packs in the carton, instead of 10. When i called the store, they said I would have to drive... Read more

Comments: 0
Rating:

Bad chicken

Complaint from GM on 10 October 2022 about Food Lion.

I am not a complainer in any way but would like to put this problem out there in hopes of a solution. Most times 4 out of 5 times I bought chicken it was bad, smelly and disgusting. 3 times... Read more

Comments: 0
Rating:

Store Management

Complaint from James Loveless on 19 September 2022 about Food Lion.

I purchase nectarines at $1.69 per pound and Hot House Tomatoes at 1.89 per pound. Checking out, nectarines were charged $3.99 per pound and tomatoes $1.99 per pound I told the cashier who disagreed but call office staff. We... Read more

Comments: 0
Rating:

Poor food quality

Complaint from Bear2019 on 15 September 2022 about Food Lion.

I have been shopping there for many years , in the last 6 months , I have bought food that had ants in it , the food I bought tasted terrible, I have lost a lot of money , I... Read more

Comments: 0
Rating:

Racist

Complaint from Ms. Lady on 06 August 2022 about Food Lion.

Each time you go there they don't acknowledge you with greetings or nothing. You can be waiting in line and they act busy until a while person comes then wait on them. Management is sorry the lady with the short... Read more

Comments: 0
Rating:

Rude store manager

Complaint from AR MITCHELL on 03 August 2022 about Food Lion.

Asked manager, Tanisha, if I could purchase a money order around 8:10am. I read a sign at the customer service desk that the equipment was down. Tanisha responded that the money order machine was working but that money orders... Read more

Comments: 0
Rating:

cashier

Complaint from ckwright1679 on 25 July 2022 about Food Lion.

On 07242022 at around 615 pm (approximately) I was checking out at the Food Lion Store located 3215 Bridge Road Suffolk Va, I made a joking comment with the cashier, the one thing that will slow down a cashier is... Read more

Comments: 0
Rating:

Arrogant Associate Jessica

Complaint from Vietnam Veteran on 20 July 2022 about Food Lion.

I'm 70 yrs old. Disabled Vietnam Veteran, I came into the the went to customer service as I usually do an buy my Megaball, Powerball an Carolina Cash 5 tickets,a young lady named Jessica came over to help me I... Read more

Comments: 0
Rating:

Poor Customer Service

Complaint from Old School on 12 July 2022 about Food Lion.

This happens quite often here lately. Which is really sad, because I’ve been shopping here for over ten years now. I believe they have new cashiers as well as stockers. They should’ve kept the previous employees. I’m getting checked out... Read more

Comments: 0
Rating:

One absence

Complaint from Idontknow on 25 June 2022 about Food Lion.

I worked at Food Lion for 5 months and had two weather related absences. The first was excused because it was snowing as I was supposed to drive to work. The second absence happened a day after a snowstorm. My... Read more

Comments: 0
Rating:

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