Food Lion Complaint Sentiment: Negative

Our sentiment meter has identified a 300% increase in complaints about Food Lion over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Food Lion's offerings.

Sentiment data last updated on March 29, 2024

Food Lion complaint process

Do you have a dispute or had a bad customer experience with Food Lion? Submit your Food Lion complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Food Lion.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Food Lion complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Food Lion?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Food Lion complaints chart

We have received 63 complaints about Food Lion over the last 12 months. The graph below shows a monthly breakdown.

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Food Lion complaint statistics

Curious about Food Lion's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

188
Total complaints
187
Open Complaints
0
Complaints pending
1
Complaints resolved
1.3
/10 188 ratings

Food Lion reviews: (188)

Authentic experiences shared by our community for your benefit.

Rude cashier on multiple occasions

Complaint from Lauren willoughby on 05 August 2023 about Food Lion.

On two occasions the first being about a month ago a cashier was very rude to myself as well as a customer in line in front of me. He had his items on the belt and she was the cashier... Read more

Comments: 0
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Customer service manager

Complaint from Nicolesmith38 on 04 August 2023 about Food Lion.

The customer service manager is the most unprofessional, disrespectful, and most rudest person I’ve ever met. It literally makes no sense how she has this position. She ignores customers and her employees when they ask for help for a customer.... Read more

Comments: 0
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Store temperature

Complaint from Chershu on 31 July 2023 about Food Lion.

The store was HOT, muggy, miserable to shop in. I felt so bad for the employees and shoppers. From what I understand, corporate has control of the AC. Being that yall are in NC, I know it is hot down there... Read more

Comments: 0
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Overnight stockers and grocery manager

Complaint from fedup with it on 28 July 2023 about Food Lion.

The grocery manager and his overnight stockers never finish the truck on truck night and I am sick of having to do their work. They walking around doing nothing,on their cellphones and they put product in the wrong spot on... Read more

Comments: 0
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cashier called me trash for paying with food stamps

Complaint from Mandie M. on 27 July 2023 about Food Lion.

I was at the register paying for a Red Bull. I bought a 20 oz with my last few dollars on food stamps. The cashier had an obvious attitude as I approached the register to begin with. I’m gay, covered... Read more

Comments: 0
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sprang ankle for horrible service

Complaint from Ramona0913 on 25 July 2023 about Food Lion.

i have gone into this food lion and its always things changing but have always been a vowed customer for the store. well today, i was treated like a thief, blocning entrance, having it ao inconvenient that i... Read more

Comments: 0
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Missing item in online order

Complaint from Lissa222 on 19 July 2023 about Food Lion.

Placed an order online. Didn’t have an item in my bag so I called the store. Called the store and was told I could come up to the store and come in and grab the item and let someone know... Read more

Comments: 0
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Felt Uncomfortable/ racially, profiled

Complaint from BullockA on 12 July 2023 about Food Lion.

Today, me, my boyfriend and my four-year-old son went grocery shopping to get a few items the lines were very long so instead we use the self check out the self check out the lady that was working the area... Read more

Comments: 0
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Thief Management

Complaint from W1z on 11 July 2023 about Food Lion.

On July 10th 2023, the head manager criticized the lead for the upfront cashiers for not stopping a thief. Employees are literally trained not to confront thieves as the thieves can easily escalate the situation with a concealed weapon risking... Read more

Comments: 0
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