Complaint: Flight booking

on 10 May 2019 about RyanAir in category Airlines

New complaint
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Complaint resolved
Complaint closed

My complaint:

One of the passangers I put his mothers surname by accident I spoke to someone on the phone who told me if I took a photo of his passport and went in to some part of there website. To cut along story and couldn’t do it so I then had a live chat and asked them how to do it. They then informed me that the person I spoke to had made a mistake and I have to pay to change the name it’s a disgrace I would agree if the full name was wrong but it’s a genuine mistake which can be proved with the passport

0 0 vote
Justified complaint?

Suggested solution:

That I can just change the surname to the correct one

Message from Robin from

1 year ago - We have posted a tweet about your new complaint about RyanAir

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