Family Dollar Complaint Sentiment: Negative

Our sentiment meter has identified a 50% increase in complaints about Family Dollar over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Family Dollar's offerings.

Sentiment data last updated on March 29, 2024

Family Dollar complaint process

Do you have a dispute or had a bad customer experience with Family Dollar? Submit your Family Dollar complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Family Dollar.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Family Dollar complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Family Dollar?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Family Dollar complaints chart

We have received 257 complaints about Family Dollar over the last 12 months. The graph below shows a monthly breakdown.

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Family Dollar complaint statistics

Curious about Family Dollar's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

1895
Total complaints
1892
Open Complaints
0
Complaints pending
3
Complaints resolved
1.2
/10 1895 ratings

How to contact the customer service of Family Dollar?

Below, you will find the contact information for the complaint department of Family Dollar. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
844-636-7687
Corporate HQ address:
500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States
Contact form:

The corporate office of Family Dollar is located at 500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States. You can contact the customer service of Family Dollar by calling 844-636-7687. If you want to reach out to Family Dollar through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Family Dollar reviews: (1895)

Authentic experiences shared by our community for your benefit.

Truck Driver and Manager

Complaint from AJAsh on 28 December 2020 about Family Dollar.

I deliver for giant as a truck driver as I was trying to pull in to my store to deliver the family Dollar truck driver was blocking the entire access way when asked to move both he and the family... Read more

Comments: 0
Rating:

Rude employee

Complaint from Juanalopez23 on 27 December 2020 about Family Dollar.

I live close to this store i shop very often in this store.But I’ve noticed this very rude employee that goes by the name crystal she is skinny and tall with dark hair.Most of the times that I go she... Read more

Comments: 0
Rating:

Rude employee

Complaint from Kimberly23 on 27 December 2020 about Family Dollar.

It is embarrassing how people like this get a job in stores like this.I honestly expected well trained staff .A store associate that goes by the name crystal is very rude.I visit that store often to buy dipers and I... Read more

Comments: 0
Rating:

Rude associate

Complaint from Monet1 on 26 December 2020 about Family Dollar.

One particular associate is so rude. She should not work in the public with such a bad attitude. Today, she told me not to put the small Family Dollar cart on the counter because I will knock down the batteries.... Read more

Comments: 0
Rating:

Very rude

Complaint from Keishav on 24 December 2020 about Family Dollar.

Your associate Luz N is very rude every time I come to this family dollar this lady literally will throw my items and she always has the music in her phone super loud very unprofessional. She need someone to... Read more

Comments: 0
Rating:

No return without receipt

Complaint from Flamingtearz33@yahoo.com on 24 December 2020 about Family Dollar.

I asked for my receipt to be emailed to me I didn't receive anything in top I drive way back to this store and the idiot manager would not return or exchange my bra pack and underwear pack she said... Read more

Comments: 1
Rating:

Roblox gift card

Complaint from gloraianders@gmail.com on 24 December 2020 about Family Dollar.

My daughter went to family Dollar on December 18th and bought four robux cards $25 dollars a peice which adds up to $100 and we gave my granddaughter one today 122320 and it didn't go through so we gave her... Read more

Comments: 0
Rating:

Would not honor price posted!!

Complaint from Rebecca C. on 23 December 2020 about Family Dollar.

Price posted was 50% off!!!! When I went to pay your employee said she forgot to take the sign down. Very rude and should have honored the price!!!! Then she could have taken the sign down!!!! I asked to speak... Read more

Comments: 0
Rating:

Drity, rude employees and selling expired food

Complaint from Sarahn on 23 December 2020 about Family Dollar.

Well i was shopping and the place was drity and open food on the shelves employees were sitting at the register eating and talking when someone had asked for help getting something the lady had waited she finally gave up.then... Read more

Comments: 0
Rating:

Employee

Complaint from FDcomplaint1 on 23 December 2020 about Family Dollar.

The employee CoCo was extremely disrespectful from the moment I entered the establishment she was in fact yelling and being rude as I went to check out I asked another employee was the second register open as I did not... Read more

Comments: 0
Rating:

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