Family Dollar Complaint Sentiment: Negative

Our sentiment meter has identified a 82% increase in complaints about Family Dollar over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Family Dollar's offerings.

Sentiment data last updated on March 28, 2024

Family Dollar complaint process

Do you have a dispute or had a bad customer experience with Family Dollar? Submit your Family Dollar complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Family Dollar.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Family Dollar complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Family Dollar?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Family Dollar complaints chart

We have received 258 complaints about Family Dollar over the last 12 months. The graph below shows a monthly breakdown.

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Family Dollar complaint statistics

Curious about Family Dollar's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

1895
Total complaints
1892
Open Complaints
0
Complaints pending
3
Complaints resolved
1.2
/10 1895 ratings

How to contact the customer service of Family Dollar?

Below, you will find the contact information for the complaint department of Family Dollar. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
844-636-7687
Corporate HQ address:
500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States
Contact form:

The corporate office of Family Dollar is located at 500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States. You can contact the customer service of Family Dollar by calling 844-636-7687. If you want to reach out to Family Dollar through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Family Dollar reviews: (1895)

Authentic experiences shared by our community for your benefit.

False accusations

Complaint from crosstitchcrafty on 17 December 2023 about Family Dollar.

My granddaughter went in the store and got a call from her mom and then put her phone in her bag and left the store. They called the police the officer come and viewed the security tape and and said... Read more

Comments: 0
Rating:

Rude manager

Complaint from Melanee608 on 16 December 2023 about Family Dollar.

Good Morning. I have been going to location for over four years. This one particular mangar is very rude amd disrespectful. On the morning of December 16, I saw her being rude to another customer. I decided to finally ask... Read more

Comments: 0
Rating:

The Manger is very rude

Complaint from Terranceflowers on 15 December 2023 about Family Dollar.

The manager at this store has been displaying unprofessional behavior towards customers. Her attitude is reportedly rude, and she seems unwilling to assist customers properly. There have been incidents where she has been abrasive, including snatching items from customers' hands... Read more

Comments: 0
Rating:

Unsealed products

Complaint from Meme1 on 13 December 2023 about Family Dollar.

Products such as bleach, laundry detergent, and more cleaning products seem to be opened and replaced with water or off brands. Also store is never clean always messy and products everywhere can barely shop Read more

Comments: 0
Rating:

Closing Early

Complaint from Do your job on 11 December 2023 about Family Dollar.

This store is consistently closing its doors before closing time of 10pm this evening it was 9:43 doors were locked with Manager standing at the register with his back away from doors. This is the 8th time it’s happened... Read more

Comments: 0
Rating:

Poor Customer Service

Complaint from Gwendolyn Muhammed on 08 December 2023 about Family Dollar.

I was attempting to purchase a rug and when I got the item to the counter it didn't have a tag on it. The cashier seemed dumbfounded asked ME to go and get another rug. I asked... Read more

Comments: 0
Rating:

Got double charged and refused to refund

Complaint from Anamanaguchi on 08 December 2023 about Family Dollar.

I got to my car and looked over the receipt and I had been double charged for laundry detergent and a roll of wrapping paper. The employee that runs me up even said to the manager that he thought he... Read more

Comments: 0
Rating:

Horrible store manger

Complaint from Mawmawcrazy on 03 December 2023 about Family Dollar.

Very rude scream at me and my grandson and when I return my response to her she screamed at me to get out of the store that is the nastiest unsafe store. But the only store in walking distance Read more

Comments: 0
Rating:

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