Family Dollar Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -63% decline in complaints about Family Dollar over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 19, 2024

Family Dollar complaint process

Do you have a dispute or had a bad customer experience with Family Dollar? Submit your Family Dollar complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Family Dollar.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Family Dollar complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Family Dollar?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Family Dollar complaints chart

We have received 249 complaints about Family Dollar over the last 12 months. The graph below shows a monthly breakdown.

50
45
40
35
30
25
20
15
10
5
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Family Dollar complaint statistics

Curious about Family Dollar's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

1898
Total complaints
1895
Open Complaints
0
Complaints pending
3
Complaints resolved
1.2
/10 1898 ratings

How to contact the customer service of Family Dollar?

Below, you will find the contact information for the complaint department of Family Dollar. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
844-636-7687
Corporate HQ address:
500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States
Contact form:

The corporate office of Family Dollar is located at 500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States. You can contact the customer service of Family Dollar by calling 844-636-7687. If you want to reach out to Family Dollar through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Family Dollar reviews: (1898)

Authentic experiences shared by our community for your benefit.

Music in store

Complaint from Discofam on 22 November 2020 about Family Dollar.

I feel I’m walking into into a night club while shopping I have been in other stores and never in-countered this Music my question is who is managing the store. It’s not Christmas music. It’s not just... Read more

Comments: 0
Rating:

Rude staff

Complaint from Cristie27954 on 22 November 2020 about Family Dollar.

My son and his girlfriend went into family Dollar last night and a staff member went up to her very loud and rude saying I heard you had covid-19 what are you doing in the store she said yes I... Read more

Comments: 0
Rating:

Refused refund

Complaint from Meee on 22 November 2020 about Family Dollar.

I shopped using the app coupons wanted to use the $5 off $25 for today only. My total was like $26 something and i paid but looked at receipt and it wasn’t taken off because my total was... Read more

Comments: 0
Rating:

Manager

Complaint from Millslinda20 on 22 November 2020 about Family Dollar.

Store 10624. My son works at this store and has for about two years now. He has very rarely called in and when he has had to leave some due to illness. He has been talked about by... Read more

Comments: 0
Rating:

Employee denied my service

Complaint from Disrespected customer on 21 November 2020 about Family Dollar.

I asked your employee were something was he told me isle 2 then said you know the number 2 which comes after one and said boy you white guys ain't all bright anymore front of multiple customers and employees.then as... Read more

Comments: 0
Rating:

Unacceptable Conditions

Complaint from The Observer on 21 November 2020 about Family Dollar.

After spending over thirty minutes shopping and trying to maintain social distancing while searching for items, I then had to stand in a long line fir another ten minutes. The line reached the back of the store, most of... Read more

Comments: 0
Rating:

Mask Policy

Complaint from FinebeingaKaren on 21 November 2020 about Family Dollar.

We are in the middle of a pandemic, are we not? Hundreds of thousands of people have DIED, and whether you are a believe or not, whether your family member has perished from COVID-19, or not, why wouldn't you work... Read more

Comments: 0
Rating:

Cashier Using Profanity

Complaint from Darleen on 21 November 2020 about Family Dollar.

On November 17th (Tuesday) at 4:45pm I walked into this Family Dollar to purchase some items. I noticed a male at the counter talking to the female cashier who was very loud in conversation. Moments later after the male customer... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?