Family Dollar Complaint Sentiment: Negative

Our sentiment meter has identified a 82% increase in complaints about Family Dollar over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Family Dollar's offerings.

Sentiment data last updated on March 28, 2024

Family Dollar complaint process

Do you have a dispute or had a bad customer experience with Family Dollar? Submit your Family Dollar complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Family Dollar.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Family Dollar complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Family Dollar?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Family Dollar complaints chart

We have received 258 complaints about Family Dollar over the last 12 months. The graph below shows a monthly breakdown.

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Family Dollar complaint statistics

Curious about Family Dollar's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

1895
Total complaints
1892
Open Complaints
0
Complaints pending
3
Complaints resolved
1.2
/10 1895 ratings

How to contact the customer service of Family Dollar?

Below, you will find the contact information for the complaint department of Family Dollar. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
844-636-7687
Corporate HQ address:
500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States
Contact form:

The corporate office of Family Dollar is located at 500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States. You can contact the customer service of Family Dollar by calling 844-636-7687. If you want to reach out to Family Dollar through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Family Dollar reviews: (1895)

Authentic experiences shared by our community for your benefit.

condition of store

Complaint from Boogie9000 on 08 December 2020 about Family Dollar.

The Family Dollar Store in Alpine Wyoming on Greys River Road is always a complete mess and today when I was in there it had hit rock bottom. The girl running the store was outside smoking cigarettes and piling her... Read more

Comments: 0
Rating:

Customer service

Complaint from Rhumba006 on 08 December 2020 about Family Dollar.

Went in today to by one thing, and had a line of twelve people waiting to check out! Three employees were in a huddle goofing off and one checker. Seems to me that waiting on your customers would be important,... Read more

Comments: 0
Rating:

Complete ridiculous

Complaint from BitcoinSaint on 08 December 2020 about Family Dollar.

So I bought some toys the other night that were on clearance and when I got home and gave the packaging to my son who both our surprise there was no transformer bot in the round packaging and the back... Read more

Comments: 0
Rating:

Assult

Complaint from Anngry customer on 03 December 2020 about Family Dollar.

Family dollar employee assulted me when i was leaving the store...Hit me from behind about 4 times..and i didnt do anything...they said i was shoplifting but i wasnt..i wasnt able to purchase anything because they said someone had covid so... Read more

Comments: 0
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Masks

Complaint from Bette.conway on 03 December 2020 about Family Dollar.

Don't know if you know or not Hastings Nebraska has a mask Ordinance that you need to wear masks inside the buildings I was at your Family Dollar store this afternoon About 2:00 p.m. and one your cashier was around... Read more

Comments: 0
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Expired food items

Complaint from BreeFree on 03 December 2020 about Family Dollar.

On multiple occasions I have bought food items from this specific location and when I returned home I noticed they were expired. Today I visited the store and bought a few items including hot sauce. I opened the hot Sauce... Read more

Comments: 0
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Harrassment and disrespect

Complaint from rhonda455 on 02 December 2020 about Family Dollar.

I've been going in family dollar for many years, I've never had an associate yell at me and be very disrespectful over not wearing a mask. This is everytime I go in family dollar on MCLEAN me and my daughter... Read more

Comments: 0
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Employees not wearing masks

Complaint from Sick of stupid people on 02 December 2020 about Family Dollar.

Walked into Beaver Dam store. Employee rudely put cart away in front of me. She was not wearing a mask. Went down one aisle and another employee was sitting on floor putting out merchandise not wearing a... Read more

Comments: 0
Rating:

Lack of respect

Complaint from Mrs Garcia on 02 December 2020 about Family Dollar.

Well I never have done this before, but out of frustration and anger I have to declare that I will never, ever will go buy anything at Family Dollar at Howland in front of Save a Lot at Courtland in... Read more

Comments: 0
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Human rights

Complaint from Favel Weston on 02 December 2020 about Family Dollar.

I went into Family Dollar at 6526 Lyons Ave, Houston, Texas 77020, on December 1, 2020 to shop. I was looking at the women's underwear. I wasn't sure if the underwear would... Read more

Comments: 0
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