Family Dollar Complaint Sentiment: Negative

Our sentiment meter has identified a 50% increase in complaints about Family Dollar over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Family Dollar's offerings.

Sentiment data last updated on March 29, 2024

Family Dollar complaint process

Do you have a dispute or had a bad customer experience with Family Dollar? Submit your Family Dollar complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Family Dollar.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Family Dollar complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Family Dollar?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Family Dollar complaints chart

We have received 257 complaints about Family Dollar over the last 12 months. The graph below shows a monthly breakdown.

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Family Dollar complaint statistics

Curious about Family Dollar's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

1895
Total complaints
1892
Open Complaints
0
Complaints pending
3
Complaints resolved
1.2
/10 1895 ratings

How to contact the customer service of Family Dollar?

Below, you will find the contact information for the complaint department of Family Dollar. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
844-636-7687
Corporate HQ address:
500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States
Contact form:

The corporate office of Family Dollar is located at 500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States. You can contact the customer service of Family Dollar by calling 844-636-7687. If you want to reach out to Family Dollar through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Family Dollar reviews: (1895)

Authentic experiences shared by our community for your benefit.

Won't help when they put wrong price

Complaint from Dragonfire78 on 17 December 2020 about Family Dollar.

This is the 3 time I been in there and stuff in wrong spot and I have pay the price that it rings up today at 1201 pm 12 17 2020 store 01130 I bought family dollar fw pain... Read more

Comments: 0
Rating:

Mask

Complaint from Geo59rip2u@gmail.com on 16 December 2020 about Family Dollar.

Us consumers not allowed in stores with no mask on but employees have a mask on but nose not covered why they allowed to dodo and not consumers Read more

Comments: 0
Rating:

Dangerous hole in floor.

Complaint from Ms Smith on 16 December 2020 about Family Dollar.

Tile missing from aisle 17 and a large hole is in concrete. I was walking and looking at merchandise on shelves I accidentally stepped in hole and twisted my left ankle. I fell against shelves which only reason I... Read more

Comments: 0
Rating:

Disrespected by a worker

Complaint from Gibsonstacy6@gmail.com on 16 December 2020 about Family Dollar.

I was standing and you guys line for 20 minutes there were three people in the store I asked if someone can else open up a line cuz all three workers was talking to each other and not checking people... Read more

Comments: 0
Rating:

Refund on online order

Complaint from Tertulp on 16 December 2020 about Family Dollar.

I have called Family Dollar regarding a refund for an online order that i placed and nobody seemed to be able to help. I even got redirected to associates who remembered me calling and for some reasons, nobody seemed to... Read more

Comments: 0
Rating:

Employee's using Profanity

Complaint from ASmith01 on 15 December 2020 about Family Dollar.

I visited this location occasionally I was very satisfied with the cleanliness of the store. I was very disappointed how the employee's and the manager are using profanity in front of the customer's. The employee's have no communication skills... Read more

Comments: 0
Rating:

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