Complaint: Enganação – cheat

on 10 February 2020 about RyanAir in category Airlines

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

I bought tickets from Valencia to Porto, flight FR7228 departing at 16:55, with priority and two cabin bags. On my boarding pass it says 2x cabin bag, so I took two cabin bags, getting there I had to pay 50 € because one was to be a small bag. I feel cheated, so it should be 1x cabin bag and 1x small bag.

Comprei passagens de Valência para o Porto, vôo FR7228 com partida as 16:55, com prioritário e duas malas de cabine. No meu cartão de embarque diz 2x mala de cabine, então levei duas malas de cabine, chegando lá tive que pagar 50€ pois uma era para ser mala pequena. Me sinto enganada, então deveria estar 1x mala de cabine e 1x mala pequena.

Desired solution:

Give my Money back.

Devolver meu dinheiro.

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1 week ago - We have posted a tweet about your new complaint about RyanAir

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Ashley brannigan
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Ashley brannigan
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My family of 11 travellers booked to go to Portugal last sept, our flights were cancelled 2 weeks before travel with no offer of an alternative to get us to our villa holiday…. we had to rebook with another airline which cost us a further £1500 I have submitted complaint after complaint along with invoice for what we had to pay asking for them to pay the difference which is stated online to be pretty much told no! I have used resolver which Ryanair refused to respond too and Iv gave used the CAA which they have also refused to… Read more »