eDreams owes me $561.00 this is not in dispute. I purchased an insured airline ticket from Boston Ma to Rockland Me . Unfortunately I was hospitalized and had to ask for a refund. EDreams will not refund... Read more
eDreams complaints
eDreams Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about eDreams over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
eDreams complaint process
Do you have a dispute or had a bad customer experience with eDreams? Submit your eDreams complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eDreams.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional eDreams complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about eDreams?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
eDreams complaints chart
We have received 87 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.
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eDreams complaint statistics
Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
302
Total complaints
300
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
302 ratings
How to contact the customer service of eDreams?
Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
844-539-6719
Contact form:
You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
eDreams reviews: (302)
Authentic experiences shared by our community for your benefit.
Edreams are the biggest scammers
Complaint from jany Thomas on 21 June 2023 about eDreams.
I made the mistake 2 years ago of booking with Edream and after that booking i was charged an annual Edreams prime withut my consent so as I live in Mexico its impossible to get hold of anyone on... Read more
refund never received
Complaint from garrettem on 19 June 2023 about eDreams.
Airline IBERIA cancelled my flight, edreams said they had processed my claim with airline a month ago. Airline ed they refunded me via edreams 2 wks ago but edreams have not returned it to me : Regarding the ticket refund... Read more
Unable to speak with an agent re class of booking
Complaint from Megan Tozer on 18 June 2023 about eDreams.
I booked what I thought was a ‘premium economy’ seat from London Heathrow to Cape Town and paid £1408.52. When I saw the ation, I was perturbed to see it was booked in ‘economy’ which I thought was a... Read more
Paid 1425.00 but not g8ven my refund!
Complaint from Mo46 on 17 June 2023 about eDreams.
My self along side my wife and my 2 kids, we had plans to travel. On enquiring we came across E-Dreams who gave us a price of £2850.00. On discussion I was asked to pay £ 1425.00 in order to secure... Read more
Reservation canceled with no notice
Complaint from Rein on 16 June 2023 about eDreams.
I booked a flight with return trip from Barcelona to Pula. Although I had received a ation email for the flight I found one month later that the return flight had neither been ed nor canceled. When I got in... Read more
STOLEN MONEY
Complaint from TAT on 30 May 2023 about eDreams.
you NEVER buy for them , THEY ARE TYPICAL FRAUDULENTS with incapable agents, This is a despicable company(bunch of scammers) and would never recommend to anyone!I have lost my money, I tried to buy tickets with no success and they... Read more
I was scammed
Complaint from MarieSnow928 on 30 May 2023 about eDreams.
I booked a flight for 6-14-23 returning 6-17-23. This was for a funeral. I paid $22 extra in case I needed to reschedule. I went on eDreams and there was trouble scheduling because when i put the new date in... Read more
Cancellation of flight
Complaint from Romina.ebrah@gmail.com on 29 May 2023 about eDreams.
I am a student and I wanted to purchase a ticket for an internship. It was an American Airlines ticket to Philadelphia. eDreams charged my 70€ more for cancellation and insurance. I had to cancel the flight due to the... Read more
there were no paid tickets
Complaint from venus66 on 28 May 2023 about eDreams.
eDreams-reserveringsnummer: 11594096575 we flew from Brussels to Dublin paying 55 euros for the inability to register for 3 persons there and back, a total of 330 euros. Then from Dublin to London there were no paid tickets back and forth and we... Read more
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