While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about eDreams over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with eDreams? Submit your eDreams complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eDreams.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional eDreams complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 87 complaints about eDreams over the last 12 months. The graph below shows a monthly breakdown.
Curious about eDreams's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of eDreams. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of eDreams by calling 844-539-6719. If you want to reach out to eDreams through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from donahuek76 on 26 August 2023 about eDreams.
I purchased tickets totaling $731.70, and my travel plans changed so I asked for a refund. Edreams refused to send the refund to my credit card. They demanded that I give them my personal checking information, routing number, and... Read more
Complaint from acesatish@gmail.com on 20 August 2023 about eDreams.
CC : Mr. Dana Dunne, Mr. John Mangelaars Case Ref No. 2023-10217521 I am awaiting closure to my complaint sent from my email id acesatish@gmail.com I was on the AU website as I was viewing the flight prices in AUD. If you believe... Read more
I've booked a ticket from Algeria to London UK on 17/08/2023 so I had tow flights first one at 09:10 to Madrid and second one at 5:20 from Madrid to London UK but first flight had issue so it could... Read more
Complaint from Ramib75 on 08 August 2023 about eDreams.
Dear Sir/ Madam, I have booked a ticket from Abu Dhabi to Amman on the 7th Aug. 2023 (flight No. 3L032) through Skyscanner/ eDreams webpage and it was the biggest regret ever! I have paid for 30kg weight luggage, meal... Read more
Complaint from Meir Levi on 08 August 2023 about eDreams.
i made a booking for flight Madrid- Bilbao for 5 persons, between Aug 18-27. i had to change my flight hour from Madrid to Bilbao from 15:55 to 11:45, and so i did in the early of May. for some reason,... Read more
Complaint from DJL on 07 August 2023 about eDreams.
I have been waiting for a refund since June 2021. I had no success with the chat bot and getting to speak to someone is impossible. I don’t have my booking number. I also want to request a refund from my... Read more
Complaint from Mathews on 04 August 2023 about eDreams.
Iam a yearly member of edreams and opodo online app.Unfortunately I took Ryanair airline ticket for my family by edreams on dated July 10th.Please be noted 1st time iam travelling by Ryanair.I have not awareness about the Ryanair service so... Read more
Complaint from Kingsley Agyapong on 02 August 2023 about eDreams.
I am a PhD student at University of Minho and Edreams has been taken money from my account in the name of Prime. I don't think I registered for this service. I bought their ticket just one-way from Czech... Read more
Complaint from Rasim Nura on 02 August 2023 about eDreams.
In 2022 I paid for flight tickets in eDreams and now in July 2023 they charged me with eDreams Prime with fee of 54.99 Euro cause I used it to buy a flight ticket, I don't know to have done... Read more
I purchased flight ticket from e dreams agency for from Toronto to Athens Greece. On November 17 2022 my first flight was from Toronto airport to Montreal. When I tried to check out the Agent told me that my name... Read more
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