I DALIA ALVIRA, made a purchase of a HP JETPRO 6975 all in one printer and paid with my credit card on March 29,2022. The item would arrive 04062022, but due to a change it was updated to 04... Read more
eBay complaints
eBay Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about eBay over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
eBay complaint process
Do you have a dispute or had a bad customer experience with eBay? Submit your eBay complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eBay.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional eBay complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about eBay?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
eBay complaints chart
We have received 25 complaints about eBay over the last 12 months. The graph below shows a monthly breakdown.
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eBay complaint statistics
Curious about eBay's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
90
Total complaints
90
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
90 ratings
How to contact the customer service of eBay?
Below, you will find the contact information for the complaint department of eBay. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-540-3229
Corporate HQ address:
2025 Hamilton Ave, San Jose, CA 95125
Contact form:
The corporate office of eBay is located at 2025 Hamilton Ave, San Jose, CA 95125. You can contact the customer service of eBay by calling 1-866-540-3229. If you want to reach out to eBay through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
eBay reviews: (90)
Authentic experiences shared by our community for your benefit.
Offers made but not sent to me
Complaint from Bobbiebltv on 10 April 2022 about eBay.
The last8-10 weeks I’ve not received offers buyers are sending. I look at offers received (no offers received) Offers sent (no offers sent’ Competed offers then there are many sometimes so many offers I have to scroll down I did not receive... Read more
eBay is refusing to pay out the proceeds of sales I have made via eBay
Complaint from francotauchen on 17 March 2022 about eBay.
eBay are threatening to permanently suspend claiming that I need to update my personal details. I have updated my data and uploaded my passport more than a dozen times now, but to no effect. I have spoken to several representatives... Read more
Cannot get any refunds
Complaint from Wildmustang on 16 March 2022 about eBay.
I paid $14.15 for alleged 2 trats or tabs and a pin and got one trat and it did nit even fit. The sender wantedthe item back now and its now cast me a additional $ 5.00 in postage.... Read more
Unfilled Opened Order
Complaint from Chris W on 11 March 2022 about eBay.
Purchased an order from Ebay slc190(34,449). Add classified as never used and unopened. Order arrived and was plainly opened (Box tapped shut) and missing the linking element which was advertised as will be contained with product. Order info below: Total: $47.60 Order... Read more
COSTOMER CARE LIES TO ITS COSTOMERS
Complaint from RADMORE DCA7736 on 11 March 2022 about eBay.
I PURCHASED AN ITEM FROM EBAY , WAS NOT THE RIGHT ITEM , I WAS TOLD I HAD TO PAY FOR THE SHIPPING BACK AND NOT TO WORRY I WOULD GET A REFUND FOR THE RETURN SHIPPING AND THE ITEM... Read more
Holding money for sold items with no way to get it.
Complaint from JerBar on 04 March 2022 about eBay.
On Feb 10, EBAY permanently suspended my account for violating policy without an explanation. They are holding $350 of previously sold and paid for items until my account is reinstated; however, the email says PERMANENTLY suspended. Their chat... Read more
Periodic review holding my funds - chat agents lied about release
Complaint from perfectshotsphotography on 23 February 2022 about eBay.
I sold a large amount of items which triggered a periodic review (My personal camera equipment) I spoke with a chat agent who assured me it would take 5 days and my funds would be released today the 23rd. My... Read more
No return of funds or contesting 30-day return
Complaint from Corunn_2 on 19 February 2022 about eBay.
Item 124888460896 Tanto Knife ebay doc 113019414007. Order 26-07648-12179 sold to me by alphaled23@gmail.com at total AUS896.77. 26 Sep 2021 Sold as being 1718c Tanto sword when in fact it was made in the 1990's. Contacted seller but never received... Read more
Unreasonable Action Against my Seller Account
Complaint from tiredretired on 17 February 2022 about eBay.
After many years of buying, selling on Ebay for No reason my auctions where pulled off, my account restricted and the funds from my sales put on hold. I received multiple requests for my personal information, demands to provide documentation... Read more
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