eBay Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about eBay over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 16, 2024

eBay complaint process

Do you have a dispute or had a bad customer experience with eBay? Submit your eBay complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eBay.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional eBay complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about eBay?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

eBay complaints chart

We have received 25 complaints about eBay over the last 12 months. The graph below shows a monthly breakdown.

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eBay complaint statistics

Curious about eBay's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!

90
Total complaints
90
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 90 ratings

How to contact the customer service of eBay?

Below, you will find the contact information for the complaint department of eBay. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-540-3229
Corporate HQ address:
2025 Hamilton Ave, San Jose, CA 95125
Contact form:

The corporate office of eBay is located at 2025 Hamilton Ave, San Jose, CA 95125. You can contact the customer service of eBay by calling 1-866-540-3229. If you want to reach out to eBay through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

eBay reviews: (90)

Authentic experiences shared by our community for your benefit.

Buyer protection

Complaint from pinta on 18 September 2023 about eBay.

Two different sellers shipped items thru USPS their choise with signature required Mail worker came by supposedly scanned items and got signature. That did not happen. have video to prove. Ebay closed case In their words Having reviewed your claim a... Read more

Comments: 0
Rating:

REFUND

Complaint from Alexandre on 18 September 2023 about eBay.

Good morning, I purchased an item from vintag126060 (Omega Geneve 364435372638) Order number: 05-10465-26062 on Aug 26, 2023. The watch arrived on Tue, Sep 5, and after a brief examination I found that it had a missing part in the movement,... Read more

Comments: 0
Rating:

Refund

Complaint from sager-5321 on 07 September 2023 about eBay.

After speaking with a representative from eBay regarding charges to my bank card, eBay agreed to give me a refund. As I'm low on funds I kindly asked how long before I receive the refund and they said it... Read more

Comments: 0
Rating:

eBay's Lack of Transparency, Assistance, and Unfair Practices

Complaint from ga9579 on 31 August 2023 about eBay.

I am writing to formally file a complaint regarding eBay's lack of transparency, assistance, and unfair practices. I have been a committed participant in the eBay community for many years, and I have always upheld the highest standards of integrity... Read more

Comments: 0
Rating:

defective bracelet

Complaint from Martin R on 17 August 2023 about eBay.

My sister purchased a bracelet on Ebay for $19.50. It was a dried out, defective clay bracelet that arrived cracked, and crumbled when she tried it on. The seller is a con artist who first wanted to get... Read more

Comments: 0
Rating:

racism action from ebay

Complaint from Dagonheartjo on 14 August 2023 about eBay.

I massage a buyer on my store and i start my massage by Saying ( Salam Alykum ) and because of this salutationو They suspended my account permanently and they write the reason of closing below : Haitham, I have... Read more

Comments: 0
Rating:

Sunflowers

Complaint from S.jones on 05 August 2023 about eBay.

I ordered two packages of sunflowers at different times.the first package arrived with no problem. I am still waiting for the second package.i have contacted the seller to no avail.i have e.mailed e.bay numerous times,the last begin this morning 25th... Read more

Comments: 0
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Reseller hell

Complaint from Justin Kirk on 01 August 2023 about eBay.

Despite using this company for over 11 years I have finally decided to pull the plug and go full time in May. Due to a personal emergency I had several cases opened up against me. When I finally got back... Read more

Comments: 0
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Ebay has blocked my Payout for more than 8 months

Complaint from MariyaAkhtar on 27 July 2023 about eBay.

I was a very small seller on Ebay UK. I was supposed to get a payout of about £56. However due to some verification issues, Ebay suspended my account with out giving any reasons and blocked my payment of £56.... Read more

Comments: 0
Rating:

Ebay Seller Rip-Off

Complaint from mark10312 on 28 June 2023 about eBay.

On 3/17/23 a ebay buyer purchased and paid for my Alina Lathe Scroll Chuck-$795 103 shipping. He paid and I shipped right away by USPS Priority Flat rate mail using the ebay label and the seller... Read more

Comments: 0
Rating:

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