Complaint: Duty

on 30 December 2020 about ROMWE in category Fashion

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

I ordered clothes from ROMWE and it hadn’t mentioned anything about importduty when I was paying or else I would never have gotten the clothes from ROMWE. I just got it from here because I seemed to be saving, but if I have to pay duty then I really don’t end up saving at all. Whenever I’ve ordered from Shein or elsewhere I’ve never had to pay duty. If I had to pay it, that’s fine, but it should have been mentioned at the time of payment.
Tracking : 1895720293

0 0 votes
Justified complaint?

Suggested solution:

Is there any way to cancel the order now? I think it has already arrived in Canada. Or if I pay duty and import it now, can I then return the entire order back to you and get a refund?

Notify of
Inline Feedbacks
View all comments