Complaint: Dust and dead bugs

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My complaint:

We stayed in Tanglewood cabins near Helen Ga the cabin is called Hawks Bluff, we were charged a $50 cleaning fee but yet behind the bed was dead bugs and dust an inch thick, I do have pictures and showed the cabin managing office but was not even offered the $50 back.

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Justified complaint?

Suggested solution:

I would like to be refunded at least the cleaning fee if not more.

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