While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Duke Energy over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
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We have received 20 complaints about Duke Energy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Duke Energy's track record in addressing complaints within the Energy Companies category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from toberpool on 05 January 2023 about Duke Energy.
Someone came to my residence today saying they represented Duke Energy they were a contractor warning me about a disconnect order . He was on my neighbors property looking around and even went to my neighbors yard and got our... Read more
Complaint from elhammerly0101 on 27 December 2022 about Duke Energy.
Hello, I wanted to report horrible customer service and an even worse customer experience with Duke Energy. I have an account with them for 6 months on auto pay and because the 15th lands on a weekend, they are claiming my... Read more
Complaint from bbby1000 on 21 December 2022 about Duke Energy.
MY NAME IS ROBERT HOWARD STONE III, AND I AM ON SECTION HOUSING LIVING ON DISABLTY AND I CANNOT AFFORD OR CAN I COUGH UP ANY MORE FUNDS FOR ANY MORE PRICE HIKES BY DUKE ENERGY. I... Read more
Complaint from MarkEThomas on 09 December 2022 about Duke Energy.
Duke Energy applied my current payments from a previously closed account and then sent me past due and shutoff notices for my current locations. Then after 3 calls when they realized and admitted their complaint, they said they would... Read more
Complaint from Sweetjezy on 15 November 2022 about Duke Energy.
I have been a customer since April 2022 I'm on disability and I asked to be but on a fixed rate. I was told $141 a month due on the 5th. Cool. Now I made my first payment in May... Read more
Complaint from KAdams on 10 November 2022 about Duke Energy.
I used a total of $1871 for the months of January 2022 to November 4, 2022. I paid a total of $1614. I have contacted them on 5 different times with each ending in the same... Read more
Complaint from Thurlow28 on 03 November 2022 about Duke Energy.
A large puece of a pine tree landed on the power lines during the past hurricane causing us to lose power for 4 days. then a out every 3 days in the month of october the fuse would blow and... Read more
Complaint from grody on 14 October 2022 about Duke Energy.
My neighbor, a Senior Citizen Widow, limited fixed income, recent loss of her husband 1 year ago, had trees in front of her house which have been over grown near power lines. I have seen Duke on site 4 times... Read more
Complaint from Olu on 06 October 2022 about Duke Energy.
My name is Oluwaseun Okungbowa. i am a Duke energy customer in Spartanburg SC 29301. I am filing this compliant due to the fact that duke energy customer service is the worst customer service i have ever experienced in my life. On... Read more
Complaint from immadashell on 10 September 2022 about Duke Energy.
Duke Energy gross profit for the twelve months ending June 30, 2022 was $18.800B!!! Read that again. Every month I receive a disconnect notice, added to text messaging for the pending shut off date. I call this fear mongering, when... Read more
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