While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Duke Energy over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 18, 2024
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We have received 21 complaints about Duke Energy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Duke Energy's track record in addressing complaints within the Energy Companies category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Unhappy5530 on 18 April 2023 about Duke Energy.
We moved to our new home with Solar in November of 2022. We contacted Duke Energy to let them know we are the new owners of this property and any bills going forward we are responsible for. Five months later... yes... Read more
Complaint from Bentondenise on 10 April 2023 about Duke Energy.
I was due a refund from credit on my account and I was told in March I would receive the check in the mail but no check. Read more
Complaint from Father Bob on 24 March 2023 about Duke Energy.
Work order 470 172 66 was placed on November 1 2022 and today is March 24th and the work is still not completed. It will be 6 Months. I am indeed very disappointed with Duke energy. i am the Pastor of the... Read more
Complaint from Pattiecakes on 04 March 2023 about Duke Energy.
Hi! I’m disgusted with Duke Energy. I been trying hard to keep the payments. But I am now on budget billing and have to pay installment payment together which is $203 I can’t even make that amount. Because I am... Read more
Complaint from Hattie on 27 February 2023 about Duke Energy.
I work night shift and sleep during the day so I don't use much power but I have received an email once before for an light bill in my name but a different account number and since then my... Read more
Complaint from ymarreez on 24 February 2023 about Duke Energy.
A Complaint Against Duke Energy (Cincinnati, Ohio) Dear Duke Energy President, I have just received today your Electric and Gas bill, which indicates the absolute failure, inabilities, and lack of understanding of your customer service (C.S.) correspondence including your C.S. employees and... Read more
Complaint from tsr on 06 February 2023 about Duke Energy.
Call January 26 to replace my card. Called today to check about when I would receive my card as I need to get my RX's. The people on the line that I was on hold with after speaking with them... Read more
Complaint from BWITG on 23 January 2023 about Duke Energy.
Dec 23rd 24th, 2022 Duke energy charged our office exhorbantly high energy costs without explanation. On the days in queston, our office was closed. With the office closed, and given that this chargeusage was anonolous and has not evr... Read more
Complaint from Rebecca C on 13 January 2023 about Duke Energy.
I called to transfer my electricity to a new apartment. As a customer, I am MOVING and do not own an apartment. I have spoken to 5 agents who listened to the call. On the call, the agents ed... Read more
Complaint from Kristin S on 10 January 2023 about Duke Energy.
Hello - I opened an account with Duke Energy Progress in September 2021 and was required to pay $150 deposit (note: I had an account with Duke Energy for more than one year with no late pays AND have a credit... Read more
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